Cust Svc Support Rep- Client Billing (WFH)
About the position
Responsibilities
• Follow approved SOP's to update and provide necessary information to resolve denied claims
• Continuous evaluation of current policies and SOP's and give recommendations for process improvements
• Handle sensitive information in a confidential manner
• Reading and understanding of explanation of benefits or correspondence
• Document all activity made to a claim
• Communicate via telephone with a physician, insurance company and patients
• Utilize tools to verify eligibility, claim status and/or to obtain better billing information
Requirements
• High School Diploma or equivalent
• Previous medical and/or call center experience a plus
• Dedicated work from home space
• Ability to manage time and tasks independently while maintaining productivity
• Internet download speed of at least 50 megabytes per second
• No satellite internet
• Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers or mobile hotspot with ethernet port.
Benefits
• Generous paid time off
• Medical, Vision and Dental Insurance Options
• Flexible Spending Accounts
• 401k and Employee Stock Purchase plans
• No Charge Lab Testing
• Fitness Reimbursement Program
• Tuition Reimbursement
Apply Now
Responsibilities
• Follow approved SOP's to update and provide necessary information to resolve denied claims
• Continuous evaluation of current policies and SOP's and give recommendations for process improvements
• Handle sensitive information in a confidential manner
• Reading and understanding of explanation of benefits or correspondence
• Document all activity made to a claim
• Communicate via telephone with a physician, insurance company and patients
• Utilize tools to verify eligibility, claim status and/or to obtain better billing information
Requirements
• High School Diploma or equivalent
• Previous medical and/or call center experience a plus
• Dedicated work from home space
• Ability to manage time and tasks independently while maintaining productivity
• Internet download speed of at least 50 megabytes per second
• No satellite internet
• Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers or mobile hotspot with ethernet port.
Benefits
• Generous paid time off
• Medical, Vision and Dental Insurance Options
• Flexible Spending Accounts
• 401k and Employee Stock Purchase plans
• No Charge Lab Testing
• Fitness Reimbursement Program
• Tuition Reimbursement
Apply Now