CSR/ Dispatch Hybrid
Description
Pinnacle's promise consists of People, Respect, Ownership, Morale, Integrity,
Safety, and Excellence
General Responsibilities
Managing a team to ensure timely and cost-effective deliveries.
Shift: M-F 10am - 6:30pm
Key Duties & Responsibilities
A. Operational Functions:
ā¢ Coordinating the schedule of a shipping company or a group of drivers.
ā¢ Ensuring that data related to deliveries and shipments of freight are entered
timely into tracking software.
ā¢ Managing customer service satisfaction by providing updates on ETA and
location of drivers.
ā¢ Obtaining back-haul freight and dispatching OTR drivers.
ā¢ Directing inbound and outbound logistics operations, such as transportation and
warehouse activities, safety performance, and logistics quality management.
ā¢ Negotiating and arranging transport of goods with shipping or freight companies.
ā¢ Determining method of shipment and preparing bills of lading, invoices, and other
shipping documents.
ā¢ Tracking delivery progress of shipments.
ā¢ Managing the zoning of driver dispatches to ensure they are cost effective
routes.
ā¢ Developing a proactive relationship with our customers by providing firstclass customer service and communication
ā¢ Handling shipment quoting/pricing for customers
ā¢ Covering available shipments through strategic negotiations with trucking
companies
ā¢ Providing problem-resolution effectively and a timely manner
B. Administrative Functions:
ā¢ Keeping records of all goods shipped, received, and stored.
ā¢ Managing and tracking detention times accurately per shipment.
ā¢ Sending and collecting documents to and from carriers
ā¢ Data entry of various files and information into our software
Minimum Requirements
o High school diploma or GED (General Education Diploma) equivalency
o Basic computer skills
o Detail oriented
o Thrive in a fast-paced environment
o Excel both as an individual and in a team environment.
o Excellent communication skills - written and verbal
o Professional, driven and results oriented
o LTL, Local , and Linehaul Knowledge
o Excellent time management
o Deadline driven thorough knowledge of the LTL and Linehaul
o Works well with team and alone
o Strong Knowledge of the roadways throughout the immediate area.
Disclaimer
Please Note: The duties and responsibilities described are not a comprehensive list and
additional tasks may be assigned to the employee as necessitated by business demands. This
job description does not constitute a contract of employment or otherwise limit employment-at - will rights at any time.
Apply tot his job
Apply To this Job
Pinnacle's promise consists of People, Respect, Ownership, Morale, Integrity,
Safety, and Excellence
General Responsibilities
Managing a team to ensure timely and cost-effective deliveries.
Shift: M-F 10am - 6:30pm
Key Duties & Responsibilities
A. Operational Functions:
ā¢ Coordinating the schedule of a shipping company or a group of drivers.
ā¢ Ensuring that data related to deliveries and shipments of freight are entered
timely into tracking software.
ā¢ Managing customer service satisfaction by providing updates on ETA and
location of drivers.
ā¢ Obtaining back-haul freight and dispatching OTR drivers.
ā¢ Directing inbound and outbound logistics operations, such as transportation and
warehouse activities, safety performance, and logistics quality management.
ā¢ Negotiating and arranging transport of goods with shipping or freight companies.
ā¢ Determining method of shipment and preparing bills of lading, invoices, and other
shipping documents.
ā¢ Tracking delivery progress of shipments.
ā¢ Managing the zoning of driver dispatches to ensure they are cost effective
routes.
ā¢ Developing a proactive relationship with our customers by providing firstclass customer service and communication
ā¢ Handling shipment quoting/pricing for customers
ā¢ Covering available shipments through strategic negotiations with trucking
companies
ā¢ Providing problem-resolution effectively and a timely manner
B. Administrative Functions:
ā¢ Keeping records of all goods shipped, received, and stored.
ā¢ Managing and tracking detention times accurately per shipment.
ā¢ Sending and collecting documents to and from carriers
ā¢ Data entry of various files and information into our software
Minimum Requirements
o High school diploma or GED (General Education Diploma) equivalency
o Basic computer skills
o Detail oriented
o Thrive in a fast-paced environment
o Excel both as an individual and in a team environment.
o Excellent communication skills - written and verbal
o Professional, driven and results oriented
o LTL, Local , and Linehaul Knowledge
o Excellent time management
o Deadline driven thorough knowledge of the LTL and Linehaul
o Works well with team and alone
o Strong Knowledge of the roadways throughout the immediate area.
Disclaimer
Please Note: The duties and responsibilities described are not a comprehensive list and
additional tasks may be assigned to the employee as necessitated by business demands. This
job description does not constitute a contract of employment or otherwise limit employment-at - will rights at any time.
Apply tot his job
Apply To this Job