CSR (Corporate, Registered Agent Services) – Hybrid (CT/ET) R0056279

Wolters Kluwer is a global leader in professional information and software solutions. They are seeking a Customer Service Representative to manage client research, estimates, and orders for corporate document retrievals and filings, ensuring timely and accurate service while maintaining high levels of customer communication and support.ResponsibilitiesAssist with initial client account set up and maintenanceCommunication: Positive team player with clear and effective verbal and written communication skills with colleagues and clientsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsProvide direct support to and collaboration with other RASi corporate team members or across departmentsRespond and resolve incoming vendor requests, queries, issues and concerns via phone and emailEfficiently manage the order process alongside other RASi corporate team members, from initial request through processing, and during follow-up investigations and order fulfillmentResponsible for obtaining certificates of status with both the state and revenue departments, conducting name availability and status searches, producing verbal bring-down reports, filing/tracking name reservations and registrations, as well as obtaining copies of miscellaneous public record documentsResponsible for corporate filings including, but not limited to the preparation, review and filing of: articles of incorporation/organization, amendments, DBA/assumed business names, newspaper publications, and annual reportsAssist with answering phone calls and routing to the appropriate departmentAssist with the creation and maintenance of filing fees/requirements reference chartsAny other duties of similar or lesser nature as requiredCommunication: Positive team player with clear and effective verbal and written communication skills with colleagues and clientsCustomer Orientation: Ensure superior customer service is always provided and maintain a high level of professionalismProblem-Solving: Strong critical thinking and problem-solving skills are requiredAttention to Detail: Strong attention to detail with the ability to accept directions wellTime Management: Ability to handle multiple tasks, prioritize effectively, be self-directed, manage your time wisely, and work efficiently with minimal supervisionProduct Knowledge: Fundamental understanding of the company’s products/servicesTechnical Literacy: Basic computer and software proficiency. Intermediate level skills with MS Office; Word, Excel and Outlook are requiredTeam Collaboration: Ability to work well with others in a team environment whether remote, hybrid, or in officeAttendance and Reliability: Excellent attendance and punctualityWork Environment: Able to work in a fast-paced, high-energy environmentIndustry Knowledge: Knowledge of general corporate services and/or willingness to learnSkillsHigh school diploma or equivalent requiredMust be legally authorized to work in the United States without employer sponsorship, now or in the futureExcellent organizational and time-management skillsMeticulous attention to detailProfessional levels of customer service and communicationPositive team player with clear and effective verbal and written communication skills with colleagues and clientsStrong critical thinking and problem-solving skillsStrong attention to detail with the ability to accept directions wellAbility to handle multiple tasks, prioritize effectively, be self-directed, manage your time wisely, and work efficiently with minimal supervisionFundamental understanding of the company's products/servicesBasic computer and software proficiencyIntermediate level skills with MS Office; Word, Excel and Outlook are requiredAbility to work well with others in a team environment whether remote, hybrid, or in officeExcellent attendance and punctualityAble to work in a fast-paced, high-energy environmentKnowledge of general corporate services and/or willingness to learnAbility to effectively present information and respond to questions from internal and external customers whose first language is English1-2 years of industry experience within the corporate and registered agent industry, or similar content knowledge from an in-house legal team, law firm, or CPA firm positionBachelor's degree and/or 1-2 years' experience in corporate services/registered agent industryBenefitsMedical, Dental, & Vision Plans401(k)FSA/HSACommuter BenefitsTuition Assistance PlanVacation and Sick TimePaid Parental LeaveCompany OverviewWolters Kluwer is an information services company specializing in software solutions and services for the healthcare and legal sectors. It was founded in 1836, and is headquartered in Alphen Aan Den Rijn, Zuid-Holland, NLD, with a workforce of 10001+ employees. Its website is http://www.wolterskluwer.com.