CSA - Customer Service Associate
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our team as a Customer Support Specialist!
Responsibilities:
ā¢ Provide outstanding customer support and ensure a memorable customer experience
ā¢ Answer customer inquiries and resolve complaints in a timely and effective manner
ā¢ Develop and maintain a customer database, source and develop client referrals
ā¢ Make presentations of our products and services to current and potential clients
ā¢ Ensure customer satisfaction and good client relationships
ā¢ Perform quality checks on product and service delivery
ā¢ Outfit Service Technicians and make sure products are allocated correctly
ā¢ Answer and Schedule Service Calls
ā¢ Process Paperwork on Service Calls
Requirements:
ā¢ At least 2 years of experience as a successful CSR (Call Center or Security monitoring experience is a BIG plus)
ā¢ Excellent customer focus, verbal and written communication skills
ā¢ Strong attention to detail and multitasking skills
ā¢ Proficiency with basic computer skills including experience moving between multiple computer screens while entering data
ā¢ Demonstrated proficiency in Microsoft Office applications
ā¢ Ability to quickly learn new software, interfaces, and systems
ā¢ Ability to work in a team environment
ā¢ Excellent problem-solving skills
ā¢ Customer-first mentality
ā¢ "I can do" attitude
At our company, we value teamwork, company citizenship, and exceptional customer service. If you share these values and have a passion for providing outstanding support to our customers, we encourage you to apply for this exciting opportunity today!
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Expected hours: 40 ā 50 per week
Benefits:
ā¢ 401(k) matching
ā¢ Employee discount
ā¢ Health insurance
ā¢ Paid time off
Shift:
ā¢ 8 hour shift
ā¢ Day shift
Ability to Commute:
ā¢ Hawthorne, NJ 07506 (Required)
Ability to Relocate:
ā¢ Hawthorne, NJ 07506: Relocate before starting work (Required)
Work Location: In person
Apply Now
Apply Now
Responsibilities:
ā¢ Provide outstanding customer support and ensure a memorable customer experience
ā¢ Answer customer inquiries and resolve complaints in a timely and effective manner
ā¢ Develop and maintain a customer database, source and develop client referrals
ā¢ Make presentations of our products and services to current and potential clients
ā¢ Ensure customer satisfaction and good client relationships
ā¢ Perform quality checks on product and service delivery
ā¢ Outfit Service Technicians and make sure products are allocated correctly
ā¢ Answer and Schedule Service Calls
ā¢ Process Paperwork on Service Calls
Requirements:
ā¢ At least 2 years of experience as a successful CSR (Call Center or Security monitoring experience is a BIG plus)
ā¢ Excellent customer focus, verbal and written communication skills
ā¢ Strong attention to detail and multitasking skills
ā¢ Proficiency with basic computer skills including experience moving between multiple computer screens while entering data
ā¢ Demonstrated proficiency in Microsoft Office applications
ā¢ Ability to quickly learn new software, interfaces, and systems
ā¢ Ability to work in a team environment
ā¢ Excellent problem-solving skills
ā¢ Customer-first mentality
ā¢ "I can do" attitude
At our company, we value teamwork, company citizenship, and exceptional customer service. If you share these values and have a passion for providing outstanding support to our customers, we encourage you to apply for this exciting opportunity today!
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Expected hours: 40 ā 50 per week
Benefits:
ā¢ 401(k) matching
ā¢ Employee discount
ā¢ Health insurance
ā¢ Paid time off
Shift:
ā¢ 8 hour shift
ā¢ Day shift
Ability to Commute:
ā¢ Hawthorne, NJ 07506 (Required)
Ability to Relocate:
ā¢ Hawthorne, NJ 07506: Relocate before starting work (Required)
Work Location: In person
Apply Now
Apply Now