CS Billing Liaison, Associate

Byram Healthcare is part of Accendra Health, which aims to simplify healthcare delivery. The CS Billing Liaison, Associate serves as a subject matter expert for customers with billing inquiries, ensuring customer satisfaction through effective communication and resolution of billing issues. Responsibilities Identify and resolve customer concerns such as billing disputes and collections discrepancies by partnering with the reimbursement and collection teams Receive and process customer account payments in addition to placing re-orders Maintain excellent customer relationships to ensure customer satisfaction Conduct routine tasks as directed; works under clearly defined guidelines Contributes to specific objectives and outcomes as directed Skills 1-2 years customer service experience Must be bilingual English/Spanish Prior collections experience with multiple payers a must Basic business skills with a moderate level of proficiency, including a basic knowledge of Microsoft Office Excellent verbal and communication skills Experience with high volume in-bound calls Must be able to thrive in a fast paced environment handling multiple demands Benefits Medical, dental, and vision care coverage Paid time off plan 401(k) Plan Flexible Spending Accounts Basic life insurance Short-and long-term disability coverage Accident insurance Teammate Assistance Program Paid parental leave Domestic partner benefits Mental, physical, and financial well-being programs Company Overview Byram has been a national leader in disposable medical supply delivery since 1968. It was founded in 1968, and is headquartered in White Plains, New York, USA, with a workforce of 501-1000 employees. Its website is