CS Billing Liaison, Associate

Accendra Health is dedicated to simplifying healthcare and providing essential products and services. The CS Billing Liaison, Associate serves as the subject matter expert for customer billing inquiries, resolving issues related to billing disputes and maintaining customer satisfaction. Responsibilities Identify and resolve customer concerns such as billing disputes and collections discrepancies by partnering with the reimbursement and collection teams Receive and process customer account payments in addition to placing re-orders Maintain excellent customer relationships to ensure customer satisfaction Conduct routine tasks as directed; works under clearly defined guidelines Contributes to specific objectives and outcomes as directed Skills 1-2 years customer service experience Must be bilingual English/Spanish Prior collections experience with multiple payers a must Basic business skills with a moderate level of proficiency, including a basic knowledge of Microsoft Office Excellent verbal and communication skills Experience with high volume in-bound calls Must be able to thrive in a fast paced environment handling multiple demands Benefits Medical, dental, and vision care coverage Paid time off plan 401(k) Plan Flexible Spending Accounts Basic life insurance Short-and long-term disability coverage Accident insurance Teammate Assistance Program Paid parental leave Domestic partner benefits Mental, physical, and financial well-being programs Company Overview Apria is a leading provider of home healthcare equipment and related services across the USA, serving approximately 2 million patients from our 270+ locations. It was founded in 1992, and is headquartered in Indianapolis, Indiana, USA, with a workforce of 5001-10000 employees. Its website is