CRM Specialist - Middle
This a Full Remote job, the offer is available from: Poland, Serbia, Georgia (USA)
Overview:
SOFTSWISS continues to expand the team and is looking for a Middle CRM Specialist.
We need a true, experienced and accomplished professional who shares our culture and values.
Purpose of the role:
You will be responsible for building long-term customer relationships through marketing automation, advanced segmentation, and personalized communication strategies.
Key responsibilities:
ā¢ Strategy Execution: Implement and manage campaigns to optimise customer engagement
ā¢ CRM & Automation: Full-cycle management of automated workflows and triggers within Customer.io
ā¢ Lifecycle Management: Tailor retention efforts to various customer segments to maximize Lifetime Value (LTV)
ā¢ Multi-channel Outreach: Plan and execute targeted marketing campaigns (Email, SMS, Push) to reactivate dormant users and maintain active engagement
ā¢ Data Analysis: Track and analyze key performance indicators (Churn rates, LTV, Retention Rate) and provide actionable insights for optimization
ā¢ Targeting: Utilize data analytics tools to monitor user behavior and ensure personalized messaging aligns with user preferences
Required Experience:
ā¢ Experience: At least 1 year of professional experience in customer-facing or analytical roles
ā¢ Technical Proficiency: Strong hands-on experience with Customer.io (setting up complex segments and automated flows) is mandatory
ā¢ Analytical Skills: Ability to work with data, spot trends, and make decisions based on performance metrics
ā¢ Communication: Excellent teamwork abilities and a proactive, responsible approach
ā¢ English Proficiency: B2 level or higher (essential for working with technical interfaces and global strategies)
Nice to have:
ā¢ Understanding of Online Gambling
Our Benefits:
ā¢ Full-time remote work opportunities and flexible working hours
ā¢ Private insurance
ā¢ Additional 1 Day Off per calendar year
ā¢ Sports program compensation
ā¢ Comprehensive Mental Health Programme
ā¢ Free online English lessons with a native speaker
ā¢ Generous referral program
ā¢ Training, internal workshops, and participation in international professional conferences and corporate events
This offer from "SOFTSWISS" has been enriched by Jobgether.com and got a 75% flex score.
Overview:
SOFTSWISS continues to expand the team and is looking for a Middle CRM Specialist.
We need a true, experienced and accomplished professional who shares our culture and values.
Purpose of the role:
You will be responsible for building long-term customer relationships through marketing automation, advanced segmentation, and personalized communication strategies.
Key responsibilities:
ā¢ Strategy Execution: Implement and manage campaigns to optimise customer engagement
ā¢ CRM & Automation: Full-cycle management of automated workflows and triggers within Customer.io
ā¢ Lifecycle Management: Tailor retention efforts to various customer segments to maximize Lifetime Value (LTV)
ā¢ Multi-channel Outreach: Plan and execute targeted marketing campaigns (Email, SMS, Push) to reactivate dormant users and maintain active engagement
ā¢ Data Analysis: Track and analyze key performance indicators (Churn rates, LTV, Retention Rate) and provide actionable insights for optimization
ā¢ Targeting: Utilize data analytics tools to monitor user behavior and ensure personalized messaging aligns with user preferences
Required Experience:
ā¢ Experience: At least 1 year of professional experience in customer-facing or analytical roles
ā¢ Technical Proficiency: Strong hands-on experience with Customer.io (setting up complex segments and automated flows) is mandatory
ā¢ Analytical Skills: Ability to work with data, spot trends, and make decisions based on performance metrics
ā¢ Communication: Excellent teamwork abilities and a proactive, responsible approach
ā¢ English Proficiency: B2 level or higher (essential for working with technical interfaces and global strategies)
Nice to have:
ā¢ Understanding of Online Gambling
Our Benefits:
ā¢ Full-time remote work opportunities and flexible working hours
ā¢ Private insurance
ā¢ Additional 1 Day Off per calendar year
ā¢ Sports program compensation
ā¢ Comprehensive Mental Health Programme
ā¢ Free online English lessons with a native speaker
ā¢ Generous referral program
ā¢ Training, internal workshops, and participation in international professional conferences and corporate events
This offer from "SOFTSWISS" has been enriched by Jobgether.com and got a 75% flex score.