CRM Program Manager

Job Description:
• Identify CRM and system improvement opportunities and partner cross‑functionally to enhance efficiency and data quality.
• Manage and communicate CRM release schedules, ensuring alignment on bug fixes, enhancements, and updates.
• Own the CRM enhancement lifecycle—from requirement gathering through solution design, validation, communication, and training.
• Collaborate with technical teams to translate business needs into actionable system solutions and optimize user experience across GTM workflows.
• Develop and validate Salesforce training content with Enablement; provide documentation and support to drive adoption.
• Produce CRM newsletters, release notes, and updates to ensure clear communication of system changes.
• Create presentations and business‑friendly documentation that simplify complex CRM concepts for stakeholders.
• Serve as a point of contact for CRM user issues, performing initial troubleshooting, triage, and escalation.
• Ensure Salesforce and integrated systems remain intuitive, efficient, and aligned with user needs.
• Build cross‑functional roadmaps supporting Sales, Marketing, Legal, CS, and CRO initiatives.
• Gather and synthesize GTM pain points to inform backlog prioritization and process improvements.
• Partner across Sales, Marketing, CS, Finance, and Operations to ensure systems and processes align with business objectives, including order‑to‑fulfillment workflows.
• Analyze business needs and recommend process improvements to increase operational efficiency.
• Maintain a forward‑looking approach, ensuring technology and processes evolve with business needs.
• Other tasks as assigned.

Requirements:
• Bachelor’s degree in business, Information Systems, or a related field (or equivalent experience).
• 3+ years of experience managing SaaS or CRM ecosystem development, including system enhancements and process optimization.
• Proven track record of successfully optimizing systems, managing integrations, and driving user adoption.
• Experience working with vendors, negotiating contracts, and managing technology partnerships.
• Strong ability to translate business requirements into scalable, technical solutions.
• Excellent problem-solving and analytical skills with a strong attention to detail.
• Effective communicator with ability to work cross-functionally with both technical and non-technical stakeholders.
• Strong project management and organizational skills, with the ability to prioritize multiple initiatives in a fast-paced environment.

Benefits:
• Competitive salary commensurate with experience & qualifications.
• A comprehensive extended benefits package.
• A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
• Highly autonomous and entrepreneurial environment.
• Annual recurring WFH allowance for you to purchase items you need for your home office.
• On going support for learning development so you can continue to master your craft.
• Work with the hardware you're most comfortable with (Windows or Mac).
• Diverse and inclusive workplace where we all learn from each other.
• Excellent work-life balance with a flexible remote work environment.

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