CRM Manager, B2C Marketing

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in. The Challenge to Solve Slice is looking for a strategic, data-driven CRM Manager to lead our Consumer marketing automation efforts. You’ll oversee a small but mighty team responsible for driving repeat orders and customer engagement across email, SMS, and push notifications - all powered by Braze. This role is perfect for someone who loves combining creative storytelling with rigorous testing and data insights. You’ll work closely with Creative, Analytics and Product Marketing teams to send the right message to the right pizza lovers at the right time - all to boost order volume for our independent pizzerias. What You’ll Do • Lead and develop a team of two CRM specialists, setting priorities, coaching for growth, and ensuring flawless campaign execution in Braze. • Own the consumer lifecycle strategy, from onboarding and reactivation to retention and loyalty - optimizing for repeat order rate and order frequency. • Plan and execute multi-channel campaigns (email, push, SMS, in-app) that engage millions of pizza fans and drive measurable business impact. • Collaborate with creative, analytics, and engineering to build and optimize journeys across all stages of the user lifecycle. • Develop and maintain the CRM roadmap and marketing calendar, aligning with company goals and key seasonal moments. • Experiment constantly - develop and test hypotheses, run A/B tests, and use results to improve messaging, segmentation, and automation. • Manage and optimize Braze: segment audiences, build triggers, automate journeys, and ensure technical accuracy and deliverability. • Report weekly, monthly and quarterly on CRM performance, highlighting trends, conversion insights, and opportunities to improve results. The Winning Recipe These are the core competencies this role calls for: • 5+ years of experience in CRM, lifecycle, or retention marketing within B2C or B2B software companies. • At least 3 years of hands-on experience working with Braze. • Proven ability to manage multiple projects, timelines, and campaigns simultaneously. • Deep understanding of email, SMS, and push marketing - from creative and segmentation to deliverability and compliance. • Analytical mindset with experience using data to inform strategy, identify trends, and drive optimization. • Demonstrated success designing and testing personalized user journeys and automated campaigns. • Excellent collaboration skills - able to partner cross-functionally in a global, fully remote organization. • Experience leading and mentoring team members. • Strong communication, planning, and organizational skills. • A passion for local business, food, and helping independent pizzerias thrive. The Extras Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights: • Flexible PTO • Market leading medical, vision and dental insurance • 401K matching up to 4% • Wellness reimbursement/stipend • Weekly pizza stipend (Yes, that’s a thing!) Salary Range: $145,000 to $160,000 + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. The Hiring Process Here’s what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 3-4 weeks to complete and you’d be expected to start on a specific date. • Application • 30 minute meeting with Recruiter • Creative Challenge • Panel Interview • 1 hour Interview with VP, Marketing Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member. Privacy Notice Statement of Acknowledgment When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. 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