Critical Harms Investigations & Incident Management Junior Specialist

Roblox is a platform where millions of users explore, create, and connect in immersive digital experiences. They are seeking a Junior Specialist for their Critical Harms Intelligence, Investigations, and Operations team to investigate and respond to high-risk incidents, ensuring user safety and effective incident management. Responsibilities Support, then lead, rapid investigations into critical and complex incidents, including but not limited to threats against child safety, violent extremism, and other high-severity harms Utilize internal tools, data analysis, and open-source intelligence (OSINT) techniques to gather evidence, establish facts, and determine the root cause of incidents Act as the primary point of contact for relevant parties across the company, to include company leadership Ensure all investigations are documented thoroughly, accurately, and completed in a timely manner Operate within a 24/7 on-call rotation to respond immediately to high-risk and/or time-sensitive incidents that pose significant risk to users, the platform, or the company Lead incident response by coordinating cross-functional stakeholders to ensure a unified and effective investigation and response Draft and deliver real-time, high-stakes communications to leadership regarding incident status, impact assessment, and mitigation efforts Develop, test, and maintain robust incident response playbooks and protocols for various critical harms scenarios Support detailed post-mortem reviews (Root Cause Analysis) of investigations to identify areas for improvement in process, policy, or technology Skills A Bachelor's Degree is required, or, in lieu of a degree, a minimum of 1 year of relevant experience in investigations, incident management, and/or policy enforcement on a social platform Experience managing high-pressure, sensitive, and complex investigations with moderate to high levels of supervision Excellent written and verbal communication skills, with the ability to articulate complex technical and sensitive issues clearly to executive audiences and non-technical partners Demonstrated ability to use data analysis, internal dashboards, and investigation tools to support fact-finding Strong project management skills, strong prioritization acumen, and the ability to build processes from the ground up Bachelor's degree or equivalent experience Familiarity with online safety issues to include exposure to high-severity risk content Benefits Equity compensation Benefits as described on this page Company Overview Roblox is an online gaming and entertainment platform that offers a shared digital experience that brings people together through play. It was founded in 2004, and is headquartered in San Mateo, California, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Roblox has a track record of offering H1B sponsorships, with 34 in 2026, 240 in 2025, 111 in 2024, 139 in 2023, 153 in 2022, 91 in 2021, 92 in 2020. Please note that this does not guarantee sponsorship for this specific role.