Crisis Center Case Manager (Thursday - Sunday)

24/7 Crisis Center Case Manager - 100% Remote Full-time: Thursday: 7pm to 11pm EST Friday through Sunday: 7pm to 7am EST This role operates on a scheduled shift within a 24/7 coverage model, including nights, weekends, and holidays. Mindoula is a next-generation population health management company supporting individuals with complex behavioral health, medical, and social needs. Using technology to scale the human connection, our multidisciplinary teams provide 24/7 support to underserved populations, helping members stay safe, connected, and engaged in care. As a 24/7 Crisis Center Case Manager, you’ll be a key member of Mindoula’s crisis response team, providing real-time support to members experiencing behavioral health crises. You’ll respond via phone, text, and chat, assess risk, de-escalate crises, develop safety plans, and coordinate appropriate follow-up care—all while working collaboratively within a multidisciplinary team. Compensation: $23.08 to $24.04 per hour ($48,000 to $50,000 a year) based on education and experience What You’ll Do: Crisis Response & Risk Management Address and manage crises by responding promptly to calls and digital requests using active listening, de-escalation techniques, and crisis management skills to reduce distress and promote safety. Evaluate risk type and level (e.g. suicidal ideation, self-harm, homicidal ideation, and other safety concerns) in alignment with established risk-stratification guidelines included escalation and contacting emergency services when indicated Gather essential information (Member identity, contact information, current location, and—when applicable—parent/guardian details) to support a safe and effective response. Develop collaborative safety plans with the Member, including coping strategies, use of natural supports, linkage to existing behavioral health providers, and clear next steps for maintaining safety. Ensure safety plans and crisis resources are sent to the Member promptly and ensure timely communication with leadership and documentation as required. Care Coordination & Follow-Up Coordinate direct transfer and referrals to appropriate levels of care (e.g., internal, outpatient providers, community resources, mobile crisis teams, emergency departments, inpatient facilities, etc.). Involve Member’s other support network including family members, guardians, and emergency contacts when appropriate. Complete timely, accurate, and objective documentation of all contacts, risk assessments, safety planning, and follow-up activities in the designated electronic systems. Participate in debriefs, case consultations and reviews, and quality-improvement activities related to crisis services. Perform Other Duties as assigned. Education & Experience Bachelor’s degree in psychology, social work, counseling, or related behavioral health field preferred. Minimum of three years of experience providing behavioral health services (e.g., case management, care coordination, client advocacy, counseling, etc.) Experience in a crisis center, emergency department, or mobile crisis program preferred. Join Mindoula and help deliver compassionate, life-saving support when it matters most. Come be part of the solution!