Crisis Call Center Support Specialist
About the position
Responsibilities
• Ability to de-escalate callers
• Ability to work well with others
• Answer multiple line phone system
• Ask appropriate questions to determine crisis calls
• Be an active listener while multitasking
• Collaborate well with others to ensure safety of crisis callers
• Coordinate crisis training with Mobile Crisis Team Leader for all staff
• Knowledgeable about agency policies and procedures
• Provide support to other staff in the department when needed
• Record keeping duties for CCBHC (call logs, Athena requirements, etc.)
• Schedule appointments in the EHR correctly based off instructions from each office
• Understand when to contact the Mobile Crisis Team
Requirements
• At least one year in a customer service position
• At least one year working with a multi-line phone system
• High School diploma or GED
• Bilingual in Spanish preferred
• At least one year in a mental health setting/alcohol and drug setting
• Must have superb customer service skills
• Previous experience working effectively in communicating with the public
• Previous experience working in data entry
• Previous experience working with an Electronic Health Record
Nice-to-haves
• Bilingual in Spanish preferred
• Experience in a medical office setting
Benefits
• Health insurance
• Dental insurance
• Vision insurance
• Flexible Spending accounts
• Life and Long Term Disability insurance
• Short Term Disability insurance
• 401K Retirement Plan + Pension Plan
• Tuition Assistance
• Paid Parental Leave
• Paid time off
• Employee assistance program
• Flexible schedule
Apply Now
Apply Now
Responsibilities
• Ability to de-escalate callers
• Ability to work well with others
• Answer multiple line phone system
• Ask appropriate questions to determine crisis calls
• Be an active listener while multitasking
• Collaborate well with others to ensure safety of crisis callers
• Coordinate crisis training with Mobile Crisis Team Leader for all staff
• Knowledgeable about agency policies and procedures
• Provide support to other staff in the department when needed
• Record keeping duties for CCBHC (call logs, Athena requirements, etc.)
• Schedule appointments in the EHR correctly based off instructions from each office
• Understand when to contact the Mobile Crisis Team
Requirements
• At least one year in a customer service position
• At least one year working with a multi-line phone system
• High School diploma or GED
• Bilingual in Spanish preferred
• At least one year in a mental health setting/alcohol and drug setting
• Must have superb customer service skills
• Previous experience working effectively in communicating with the public
• Previous experience working in data entry
• Previous experience working with an Electronic Health Record
Nice-to-haves
• Bilingual in Spanish preferred
• Experience in a medical office setting
Benefits
• Health insurance
• Dental insurance
• Vision insurance
• Flexible Spending accounts
• Life and Long Term Disability insurance
• Short Term Disability insurance
• 401K Retirement Plan + Pension Plan
• Tuition Assistance
• Paid Parental Leave
• Paid time off
• Employee assistance program
• Flexible schedule
Apply Now
Apply Now