Credit Controller
Title: Credit Controller
Billing & Credit Control:
Creating and submitting invoices in multiple systems to ensure correct billing, to include additional submission via insurer portals or direct email, as required.
Processing card receipts, taken in clinic or via phone, to customer records with allocation on Clinic System
Reconciling remittance/bank payments from insurers with open invoices on the Clinic System
Resolving receipt queries to ultimate clearance of patient invoice on Clinic System
Follow up & query work with Insurers for unpaid & underpaid invoices, via email or telephone.
Making proactive phone calls to patients or insurance companies to resolve issues related to unpaid invoices
Ensuring the aged debt is the lowest and working proactively on any unpaid invoices
Capturing information critical to patient records with high attention to detail
Record and maintain accurate notes in the system related to actions taken
Creating reports to track aged debt across multiple locations
System and other requirements:
Previous experience as a Credit Controller
Strong understanding of accounts receivable and debt collection processes
Excellent communication skills and confidence dealing with customers
Proficient in using multiple applications and multitasking
Proficient in using web portals and making entries online with high attention to detail
Strong communication skills with prior experience in handling credit control queries
Strong organisational skills with attention to detail
Ability to manage workload effectively and meet deadlines
Competency in Microsoft Office, particularly Excel, and ability to learn new systems easily and quickly
Experience working within healthcare, medical, or service-based industries
Ability to work independently within a small and growing team
Salary: Dependant on experience.
Location: Fully remote role
Hours:The hours are 6 hours per day / 30 hours a week between 9am - 5pm UK time
Billing & Credit Control:
Creating and submitting invoices in multiple systems to ensure correct billing, to include additional submission via insurer portals or direct email, as required.
Processing card receipts, taken in clinic or via phone, to customer records with allocation on Clinic System
Reconciling remittance/bank payments from insurers with open invoices on the Clinic System
Resolving receipt queries to ultimate clearance of patient invoice on Clinic System
Follow up & query work with Insurers for unpaid & underpaid invoices, via email or telephone.
Making proactive phone calls to patients or insurance companies to resolve issues related to unpaid invoices
Ensuring the aged debt is the lowest and working proactively on any unpaid invoices
Capturing information critical to patient records with high attention to detail
Record and maintain accurate notes in the system related to actions taken
Creating reports to track aged debt across multiple locations
System and other requirements:
Previous experience as a Credit Controller
Strong understanding of accounts receivable and debt collection processes
Excellent communication skills and confidence dealing with customers
Proficient in using multiple applications and multitasking
Proficient in using web portals and making entries online with high attention to detail
Strong communication skills with prior experience in handling credit control queries
Strong organisational skills with attention to detail
Ability to manage workload effectively and meet deadlines
Competency in Microsoft Office, particularly Excel, and ability to learn new systems easily and quickly
Experience working within healthcare, medical, or service-based industries
Ability to work independently within a small and growing team
Salary: Dependant on experience.
Location: Fully remote role
Hours:The hours are 6 hours per day / 30 hours a week between 9am - 5pm UK time