Credit Controller
Who we are
Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.
The EH Way
At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.
We are Mission First: Everything we do is driven by our Mission.
We are Remote First: We champion a remote environment with a preference for asynchronous communication and a high degree of autonomy.
We are AI First: We are committed to using AI to accelerate our mission; AI is a fundamental part of how we operate, innovate, and scale.
We are Apolitical: We do not take a position on political or social topics, unless it relates to our Mission.
We Live by Our Values: We role model our values 100% of the time.
We Expect High Performance: We set a high standard and we’re not satisfied with being average.
The role
The Credit Controller plays a crucial role in the operations of our Finance team. Based in the Philippines and reporting to the Senior Credit Controller, you will be responsible for ensuring the timely collection of outstanding debts or payments owed to Employment Hero from all revenue streams.
This role is vital to maintaining healthy cash flow for the company by minimising overdue payments and managing customer relationships effectively. You will thrive in this position if you are extremely organised, have a deep knowledge of Accounts Receivable processes, reconciliations and enjoy working in a fast-paced environment.
Your responsibilities will include:
Collections & Relationship Management: Actively correspond with customers by phone and email to verify payment status, resolve outstanding issues, and maintain a positive customer relationship.
Service Excellence: Deliver high-quality customer service and resolve inquiries via Zendesk, Slack, and phone calls.
Ledger Maintenance: Reconcile the Accounts Receivable ledger to ensure all payments and credit memos are properly posted and bank variances are reconciled.
Reporting: Assist the Senior Credit Controller and Credit Controller Lead with AR reporting, collection status, write-off reports, and creating credit memos.
Dispute Resolution: Resolve late payments, prepare Letters of Demand when necessary, and endorse customers to 3rd parties if applicable.
Payment Application: Responsible for applying AR payments across all bank accounts.
Who you are
Experience: You have 3+ years of A/R, collections, and bank reconciliation experience.
Financial Savvy: You possess strong financial acumen and a deep understanding of Accounts Receivable processes.
Communicator: Excellent verbal and written English skills to communicate effectively with customers and internal stakeholders.
Problem Solver: You are a critical and creative thinker who can identify issues related to overdue payments and propose new best-practice solutions.
Technical Skills: Intermediate Excel skills are required. (It’s a bonus if you are familiar with Zuora, Upflow, Zendesk, Trovata, Salesforce, or Xero) .
Mindset: You are customer-centric, service-oriented, and able to work autonomously with minimal supervision.
Negotiator: Ability to negotiate payment arrangements while maintaining positive relationships.
What we can offer
Joining Employment Hero means:
Remote Work: Work remotely with the flexibility to own your time and impact.
Cutting-edge Tools: Access tools to amplify your work and knowledge.
Ambitious Environment: Surround yourself with outcome-driven colleagues who challenge you to do your best work.
Equity: Own ESOP (employee share options) in a fast-growing tech company.
Benefits: Generous parental leave, WFH office expense budget, and outstanding learning & development opportunities.
Global Gathering: Attend our annual Global Gathering—we're heading to the Gold Coast, Australia, in September 2026!.
Note: We’re AI-first, so you may meet some of our AI tools early in the process to ensure a fair and consistent experience.
We verify candidate identity and location as part of our hiring process.
Employment Hero celebrates diverse perspectives and experiences; we invite people of all backgrounds and identities to apply.
apply to this job
Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.
The EH Way
At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.
We are Mission First: Everything we do is driven by our Mission.
We are Remote First: We champion a remote environment with a preference for asynchronous communication and a high degree of autonomy.
We are AI First: We are committed to using AI to accelerate our mission; AI is a fundamental part of how we operate, innovate, and scale.
We are Apolitical: We do not take a position on political or social topics, unless it relates to our Mission.
We Live by Our Values: We role model our values 100% of the time.
We Expect High Performance: We set a high standard and we’re not satisfied with being average.
The role
The Credit Controller plays a crucial role in the operations of our Finance team. Based in the Philippines and reporting to the Senior Credit Controller, you will be responsible for ensuring the timely collection of outstanding debts or payments owed to Employment Hero from all revenue streams.
This role is vital to maintaining healthy cash flow for the company by minimising overdue payments and managing customer relationships effectively. You will thrive in this position if you are extremely organised, have a deep knowledge of Accounts Receivable processes, reconciliations and enjoy working in a fast-paced environment.
Your responsibilities will include:
Collections & Relationship Management: Actively correspond with customers by phone and email to verify payment status, resolve outstanding issues, and maintain a positive customer relationship.
Service Excellence: Deliver high-quality customer service and resolve inquiries via Zendesk, Slack, and phone calls.
Ledger Maintenance: Reconcile the Accounts Receivable ledger to ensure all payments and credit memos are properly posted and bank variances are reconciled.
Reporting: Assist the Senior Credit Controller and Credit Controller Lead with AR reporting, collection status, write-off reports, and creating credit memos.
Dispute Resolution: Resolve late payments, prepare Letters of Demand when necessary, and endorse customers to 3rd parties if applicable.
Payment Application: Responsible for applying AR payments across all bank accounts.
Who you are
Experience: You have 3+ years of A/R, collections, and bank reconciliation experience.
Financial Savvy: You possess strong financial acumen and a deep understanding of Accounts Receivable processes.
Communicator: Excellent verbal and written English skills to communicate effectively with customers and internal stakeholders.
Problem Solver: You are a critical and creative thinker who can identify issues related to overdue payments and propose new best-practice solutions.
Technical Skills: Intermediate Excel skills are required. (It’s a bonus if you are familiar with Zuora, Upflow, Zendesk, Trovata, Salesforce, or Xero) .
Mindset: You are customer-centric, service-oriented, and able to work autonomously with minimal supervision.
Negotiator: Ability to negotiate payment arrangements while maintaining positive relationships.
What we can offer
Joining Employment Hero means:
Remote Work: Work remotely with the flexibility to own your time and impact.
Cutting-edge Tools: Access tools to amplify your work and knowledge.
Ambitious Environment: Surround yourself with outcome-driven colleagues who challenge you to do your best work.
Equity: Own ESOP (employee share options) in a fast-growing tech company.
Benefits: Generous parental leave, WFH office expense budget, and outstanding learning & development opportunities.
Global Gathering: Attend our annual Global Gathering—we're heading to the Gold Coast, Australia, in September 2026!.
Note: We’re AI-first, so you may meet some of our AI tools early in the process to ensure a fair and consistent experience.
We verify candidate identity and location as part of our hiring process.
Employment Hero celebrates diverse perspectives and experiences; we invite people of all backgrounds and identities to apply.
apply to this job