Credit Card Customer Service
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problem-solving skills.
Assist over 100+ customers per day in a fast-paced, back-to-back call environment
Engage with customers about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquiries, and credit line increase and decrease requests
Utilize multiple systems to respond to, troubleshoot, and document customer inquiries
Build the Discover Financial brand by providing industry-leading care and innovative solutions
Qualifications
H.S. Diploma or GED
1+ years of customer service experience
Requirements
Excellent verbal communication and problem-solving skills
Comfortable with multi-tasking
Minimum internet speed of 100 MBPS download/10 MBPS upload
Wired internet connection required
Ability to operate office equipment such as computer, telephone, printer, and calculator
Ability to communicate verbally and in written form
Benefits
Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan
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