Creative Technical Support Specialist
Description
The Creative Technical Support Specialist is a subject matter expert on digital advertising technologies, emphasizing creative executions and their development in third-party ad servers. The Creative Technical Support Specialist will work closely with internal Customer Experience Managers, creative production, education and product teams, external clients, and partners to support omni-channel advertising campaigns.
Creative Production
Master the SDK (API) that powers our dynamic ads.
Build or modify interactive HTML widgets nested within ads.
Build or modify ads that use Google Web Designer, Adobe Animate, or hand-coded.
Build demo or live campaign creative (HTML, Video, or Image-based dynamic templates).
Support
Troubleshoot JavaScript, CSS, and HTML code issues with digital ads built by SaaS clients needing creative technical support using the Clinch SDK.
Respond to SaaS support tickets and document solutions in the company knowledge base.
Provide development best practices to help meet client objectives and production goals within the Clinch platform.
Provide detailed feedback to developers to help them solve bugs or other issues.
Escalate to Tier 4 (Product/Engineering) when platform bugs associated with support tickets arise.
Requirements
Required Skills:
Advanced-level knowledge of JavaScript, CSS, & HTML5 is required.
Strong experience with jQuery and GSAP.
Experience in design programs: Adobe InDesign, Illustrator, Photoshop, or Figma.
Working knowledge of Google Web Designer, Adobe Animate, and Adobe After Effects.
Experience with ticketing or task management systems like Zendesk, JIRA, Bugzilla, Basecamp, or Asana.
Excellent analytical and problem-solving ability.
Professional written and spoken communication. Able to communicate about complex topics in a simple and clear style.
Strong debugging/troubleshooting skills using browser developer tools and network traffic inspectors like Charles, Fiddler, or Chrome Dev Tools.
Capable of troubleshooting issues within a tight timeline.
Ability to prioritize multiple tasks and meet deadlines with demonstrated initiative.
BA/BS or comparable degree or certification, especially in a technical field.
Success Criteria
Experience
4+ years of work experience in digital advertising, web development, or a related technology field.
Benefits
Compensation commensurate with experience
Unlimited PTO
Medical, Dental, & Vision plans
401K with matching
Stipend reimbursements (mobile phone service, gym membership, and pet insurance)
Flexible work schedule
Life @ Clinch: Team Happy Hours, Outings (virtual and in-person), excellent office culture + much more!
Clinch has been certified as a Greatest Place to Work for 2021-2025!
Various perks and discounts
Salary Range
$70,000 - $120,000
Apply Now
The Creative Technical Support Specialist is a subject matter expert on digital advertising technologies, emphasizing creative executions and their development in third-party ad servers. The Creative Technical Support Specialist will work closely with internal Customer Experience Managers, creative production, education and product teams, external clients, and partners to support omni-channel advertising campaigns.
Creative Production
Master the SDK (API) that powers our dynamic ads.
Build or modify interactive HTML widgets nested within ads.
Build or modify ads that use Google Web Designer, Adobe Animate, or hand-coded.
Build demo or live campaign creative (HTML, Video, or Image-based dynamic templates).
Support
Troubleshoot JavaScript, CSS, and HTML code issues with digital ads built by SaaS clients needing creative technical support using the Clinch SDK.
Respond to SaaS support tickets and document solutions in the company knowledge base.
Provide development best practices to help meet client objectives and production goals within the Clinch platform.
Provide detailed feedback to developers to help them solve bugs or other issues.
Escalate to Tier 4 (Product/Engineering) when platform bugs associated with support tickets arise.
Requirements
Required Skills:
Advanced-level knowledge of JavaScript, CSS, & HTML5 is required.
Strong experience with jQuery and GSAP.
Experience in design programs: Adobe InDesign, Illustrator, Photoshop, or Figma.
Working knowledge of Google Web Designer, Adobe Animate, and Adobe After Effects.
Experience with ticketing or task management systems like Zendesk, JIRA, Bugzilla, Basecamp, or Asana.
Excellent analytical and problem-solving ability.
Professional written and spoken communication. Able to communicate about complex topics in a simple and clear style.
Strong debugging/troubleshooting skills using browser developer tools and network traffic inspectors like Charles, Fiddler, or Chrome Dev Tools.
Capable of troubleshooting issues within a tight timeline.
Ability to prioritize multiple tasks and meet deadlines with demonstrated initiative.
BA/BS or comparable degree or certification, especially in a technical field.
Success Criteria
Experience
4+ years of work experience in digital advertising, web development, or a related technology field.
Benefits
Compensation commensurate with experience
Unlimited PTO
Medical, Dental, & Vision plans
401K with matching
Stipend reimbursements (mobile phone service, gym membership, and pet insurance)
Flexible work schedule
Life @ Clinch: Team Happy Hours, Outings (virtual and in-person), excellent office culture + much more!
Clinch has been certified as a Greatest Place to Work for 2021-2025!
Various perks and discounts
Salary Range
$70,000 - $120,000
Apply Now