CPS Support & Operations Coordinator (Taguig City, Philippines)
About Us
As a market leader in Business Process Optimization and IT services for over 20 years, Canon Business ServiceCentre Philippines helps organizations optimize, automate, and transform their operations,setting them up forgreater growth. We work collaboratively with customers to get the results they want,delivering bespokesolutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up tofocus on what sets them apart.
Weâre trusted by industry leaders because of our dedicated customer focus, and agile approaches to solvingour clientsâ key challenges. With a commitment to delivering the best service management experiencepossible,many clients have partnered with us for more than a decade. The solutions we deliver arereliable,scalable,and cost-effective, helping customers to not just get ahead but stay ahead.
When you join Canon Business Services Centre, youâll find a rewarding culture that values you. Youâll beempowered to focus on your career progression and turn your goals into reality as an integral part of thegroupâs success.
About the Role
The CPS Support & Operations Coordinator provides dayâtoâday operational and customer support to the Canon Professional Services (CPS) team. This role acts as the first layer of investigation and coordination for common CPS enquiries, taking pressure off the CPS team by triaging issues, maintaining clean records, and escalating only where necessary.
The role is well suited to someone highly organised, customerâfocused, and comfortable working across multiple systems and teams in a fastâmoving support environment.
Essential Duties
Assist with everyday CPS account hygiene including:
Migrating customer contact details (proof or purchase, phone numbers) between internal platforms
Resolving missing or duplicated products
Verifying transaction records between internal platforms
Support the CPS team with common questions regarding
Login and access issues
Verification and identity check troubleshooting
Billing, payments, invoices, and refunds
Escalate technical, billing, or service issues
Log incidents or service requests with clear reproduction steps and customer context
Track open issues and follow up with internal teams until closure
Support day-to-day operational and administrative tasks within the repairs and loan services workflow
Migrate CPS Service and Repair requests to workshop
Manage CPS data between ERP, CRM and CDSS system
Follow documented processes and standard operating procedures to ensure consistency and compliance
Assist with updates to internal systems, platform changes, or process improvements
Identify and report discrepancies, missing information, or system errors
Handle customer and financial data with care, maintaining confidentiality and data security at all times
Communicate effectively with internal teams to support smooth repair and loan operations in a remote environment
Maintain internal logs of:
Active customer issues
Billing disputes and refunds
Known system bugs or workarounds
Keep standard responses, troubleshooting steps, and FAQs current as issues evolve.
Provide periodic summaries of recurring customer issues to help inform improvements.
Qualifications
Experience with platform migrations or system incidents
Experience in a customer support, operations, or service desk role (digital environment preferred)
Excellent attention to detail and case tracking discipline
Confidence managing multiple issues in parallel
Comfortable learning new internal systems and processes
Experience with platforms, Salesforce, CDSS, D365, ServiceNow, Magento
Exposure to subscriptionâbased products or online memberships
Technical curiosity and ability to follow troubleshooting flows
------------------------------------------
If this sounds like you, weâd love you to apply!
We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self atwork, and we will focus on making sure that together, we make a strong contribution to the broader communityin which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-lifebalance can improve your motivation, performance, and productivity.
As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on thenature of your employment with Canon Group and the country where you work. All applicants must be eligibleto work in the country they are applying to at the time of application.
Looking to join this diverse team? Apply online now.
Successful applicants will be notified of next steps.
Apply Now
As a market leader in Business Process Optimization and IT services for over 20 years, Canon Business ServiceCentre Philippines helps organizations optimize, automate, and transform their operations,setting them up forgreater growth. We work collaboratively with customers to get the results they want,delivering bespokesolutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up tofocus on what sets them apart.
Weâre trusted by industry leaders because of our dedicated customer focus, and agile approaches to solvingour clientsâ key challenges. With a commitment to delivering the best service management experiencepossible,many clients have partnered with us for more than a decade. The solutions we deliver arereliable,scalable,and cost-effective, helping customers to not just get ahead but stay ahead.
When you join Canon Business Services Centre, youâll find a rewarding culture that values you. Youâll beempowered to focus on your career progression and turn your goals into reality as an integral part of thegroupâs success.
About the Role
The CPS Support & Operations Coordinator provides dayâtoâday operational and customer support to the Canon Professional Services (CPS) team. This role acts as the first layer of investigation and coordination for common CPS enquiries, taking pressure off the CPS team by triaging issues, maintaining clean records, and escalating only where necessary.
The role is well suited to someone highly organised, customerâfocused, and comfortable working across multiple systems and teams in a fastâmoving support environment.
Essential Duties
Assist with everyday CPS account hygiene including:
Migrating customer contact details (proof or purchase, phone numbers) between internal platforms
Resolving missing or duplicated products
Verifying transaction records between internal platforms
Support the CPS team with common questions regarding
Login and access issues
Verification and identity check troubleshooting
Billing, payments, invoices, and refunds
Escalate technical, billing, or service issues
Log incidents or service requests with clear reproduction steps and customer context
Track open issues and follow up with internal teams until closure
Support day-to-day operational and administrative tasks within the repairs and loan services workflow
Migrate CPS Service and Repair requests to workshop
Manage CPS data between ERP, CRM and CDSS system
Follow documented processes and standard operating procedures to ensure consistency and compliance
Assist with updates to internal systems, platform changes, or process improvements
Identify and report discrepancies, missing information, or system errors
Handle customer and financial data with care, maintaining confidentiality and data security at all times
Communicate effectively with internal teams to support smooth repair and loan operations in a remote environment
Maintain internal logs of:
Active customer issues
Billing disputes and refunds
Known system bugs or workarounds
Keep standard responses, troubleshooting steps, and FAQs current as issues evolve.
Provide periodic summaries of recurring customer issues to help inform improvements.
Qualifications
Experience with platform migrations or system incidents
Experience in a customer support, operations, or service desk role (digital environment preferred)
Excellent attention to detail and case tracking discipline
Confidence managing multiple issues in parallel
Comfortable learning new internal systems and processes
Experience with platforms, Salesforce, CDSS, D365, ServiceNow, Magento
Exposure to subscriptionâbased products or online memberships
Technical curiosity and ability to follow troubleshooting flows
------------------------------------------
If this sounds like you, weâd love you to apply!
We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self atwork, and we will focus on making sure that together, we make a strong contribution to the broader communityin which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-lifebalance can improve your motivation, performance, and productivity.
As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on thenature of your employment with Canon Group and the country where you work. All applicants must be eligibleto work in the country they are applying to at the time of application.
Looking to join this diverse team? Apply online now.
Successful applicants will be notified of next steps.
Apply Now