Correspondence Specialist

HMSA is seeking a Correspondence Specialist to provide research and analytical support to the Provider Operations area. The role involves responding to high-level provider inquiries and communicating issue resolutions through various channels, requiring a high level of concentration and effective communication skills.ResponsibilitiesResearch problems and concerns from providers to respond to claims, policy and reimbursement issues in a timely and accurate mannerProactively resolve problems to ensure necessary compliance and build trust and strong business relationships with all providers via phone, email or written correspondenceTrack and resolve high level correspondence/complaints in an accurate and timely mannerAnalyze and report trends associated with research findingsIdentify chronic, inefficient patterns or behaviorsParticipate in special department projectsUndertake provider education related activities and projects with providers to build positive and collaborative relationships which includes updates on the Provider Resource Center portalPerform all other miscellaneous responsibilities and duties as assigned or directedSkillsAssociate's degree and one year of related work experience; or equivalent combination of education and related work experienceStrong verbal and written communication skillsBasic level knowledge of Microsoft Office applications, including but not limited to Word, Excel, Outlook, and Power PointCompany OverviewHMSA is an insurance company that provides affordable health plans, employee benefits services and worksite wellness programs. It was founded in 1938, and is headquartered in Honolulu, Hawaii, USA, with a workforce of 1001-5000 employees. Its website is https://www.hmsa.com.



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