Copy of Director, Customer Management Risk Strategy
Strategic leader with experience in credit strategies for a non-prime consumer lending portfolio with experience in exposure management
People-first data leader who delivers insights that fuel effective credit strategy execution and collaboration with cross-functional teams
Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office
Start your adventure with Zip
Working in our Risk Strategy team provides no shortage of opportunities to truly impact the way we operate. As a trusted strategic partner to every team across Zip, you will own all things around credit strategy for existing customers, helping drive increased customer engagement while minimizing losses
As a Director of Customer Management Risk Strategy you will be responsible for leading a team that delivers strategies to manage exposure and engagement across Zip’s customer portfolio. You will partner closely with product managers and engineering teams to develop new capabilities and strategies. and perform holistic monitoring of strategies and performance to identify strategic opportunities.
Interesting problems you’ll get to solve
Own credit line increases for existing customers to drive incremental transaction volume
Own credit line decrease strategy to mitigate future losses
Drive conversion of customers from our checkout channel to use the Zip app
Manage and develop analysts to drive strategic changes
Partner with Collections and Customer Experience team to monitor performance and cost
Own strategies to drive activation from lower activity customers
What you’ll bring to the team
15+ years of experience in financial services developing and deploying credit strategies
Experience analyzing data and using database query language (e.g. SQL) analysis and programming and developer tools such as Python, R, Databricks, Snowflake in a financial services setting
Quantitative background in engineering, statistics, math, economics, business, or related disciplines
Possesses strong communication, interpersonal and presentation skills; and ability to engage and collaborate with multiple stakeholders across teams
Possesses analytical mindset and strong problem-solving skills. Attention to detail and ability to multitask
Experience leading and developing analytical teams
Comfortable working in a fast-paced environment and dealing with ambiguity
Extremely proactive communicator willing to raise flags when needed and keep team members informed of ongoing risk related activities
Experience with regulatory compliance, such as FCRA and Reg Z is a plus
Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game
What you’ll get in return
Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly.
We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.
We think these are just some of the best things about being a Zipster. We will also offer you:
Flexible working culture
Incentive programs
Unlimited PTO every year
Generous paid parental leave
Leading family support policies
100% employer covered insurance
Beautiful Union Square office with a casual dress code
Learning and wellness subscription stipend
Company-sponsored 401k match
The Pay Range for this position: $192,000 - $278,000 USD based on the industry benchmark for position, function, level and Zip's compensation strategies. However, actual base salary will depend on varying circumstances and individualized factors, such as job-related knowledge, skills, experience, and other objective business considerations.
Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits.
Be a part of a team that reflects the diversity of our customers
We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.
Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.
And finally…get to know us
Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products.
Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.
We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.
I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms
Before you apply, give Zip a try -> rebrand.ly/check-zip-out
We are a proud 2024 Circle Back initiative employer and will respond to every applicant.
Apply To This Job
People-first data leader who delivers insights that fuel effective credit strategy execution and collaboration with cross-functional teams
Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office
Start your adventure with Zip
Working in our Risk Strategy team provides no shortage of opportunities to truly impact the way we operate. As a trusted strategic partner to every team across Zip, you will own all things around credit strategy for existing customers, helping drive increased customer engagement while minimizing losses
As a Director of Customer Management Risk Strategy you will be responsible for leading a team that delivers strategies to manage exposure and engagement across Zip’s customer portfolio. You will partner closely with product managers and engineering teams to develop new capabilities and strategies. and perform holistic monitoring of strategies and performance to identify strategic opportunities.
Interesting problems you’ll get to solve
Own credit line increases for existing customers to drive incremental transaction volume
Own credit line decrease strategy to mitigate future losses
Drive conversion of customers from our checkout channel to use the Zip app
Manage and develop analysts to drive strategic changes
Partner with Collections and Customer Experience team to monitor performance and cost
Own strategies to drive activation from lower activity customers
What you’ll bring to the team
15+ years of experience in financial services developing and deploying credit strategies
Experience analyzing data and using database query language (e.g. SQL) analysis and programming and developer tools such as Python, R, Databricks, Snowflake in a financial services setting
Quantitative background in engineering, statistics, math, economics, business, or related disciplines
Possesses strong communication, interpersonal and presentation skills; and ability to engage and collaborate with multiple stakeholders across teams
Possesses analytical mindset and strong problem-solving skills. Attention to detail and ability to multitask
Experience leading and developing analytical teams
Comfortable working in a fast-paced environment and dealing with ambiguity
Extremely proactive communicator willing to raise flags when needed and keep team members informed of ongoing risk related activities
Experience with regulatory compliance, such as FCRA and Reg Z is a plus
Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game
What you’ll get in return
Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly.
We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.
We think these are just some of the best things about being a Zipster. We will also offer you:
Flexible working culture
Incentive programs
Unlimited PTO every year
Generous paid parental leave
Leading family support policies
100% employer covered insurance
Beautiful Union Square office with a casual dress code
Learning and wellness subscription stipend
Company-sponsored 401k match
The Pay Range for this position: $192,000 - $278,000 USD based on the industry benchmark for position, function, level and Zip's compensation strategies. However, actual base salary will depend on varying circumstances and individualized factors, such as job-related knowledge, skills, experience, and other objective business considerations.
Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits.
Be a part of a team that reflects the diversity of our customers
We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.
Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.
And finally…get to know us
Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products.
Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.
We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.
I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms
Before you apply, give Zip a try -> rebrand.ly/check-zip-out
We are a proud 2024 Circle Back initiative employer and will respond to every applicant.
Apply To This Job