Copy of Customer Care Resolution Associate

3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. They are seeking a Customer Care Resolution Associate to provide exceptional customer service, manage inquiries, and contribute to the overall client experience. Responsibilities Provide exceptional customer service to our clients and internal customers including our sales team of Design Consultants and Installers Field and answer questions related to product specifications, warranty, installation, parts & repairs Place orders, track shipments and relay progress regularly to vested parties Document all inbound inquiries via case creation, including detailed notes on the root cause and most likely path or paths forward Manage a high volume of open cases and provide timely, consistent and accurate updates on progress and ultimate resolution Contribute to organizational success by leveraging all tools and resources to provide prompt resolution to customer issues or concerns Deliver consistent results in key performance areas including schedule adherence, average handle time and resolution time Share feedback and ideas on ways to improve the overall client experience Skills Experienced in a Customer Service role, preferably in a call center environment Talented multi-tasker, able to identify and execute resolution on a variety of customer service issues in a timely manner Passionate service provider committed to providing a superior client experience by demonstrating patience, empathy, compassion, and sincerity in both tone and words Self-starter with exceptional time management skills, who consistently meets established productivity, schedule adherence, call monitoring and survey score standards Flexible and adaptable to change, with an ability to learn new skills and retain information Team-oriented with a positive outlook and willingness to go above and beyond An exceptional communicator both over the phone and in written updates/summaries Detail-oriented with a demonstrated ability to thrive in a fast-paced environment, using multiple systems simultaneously to document, track and resolve customer concerns Well-versed in standard office technology (Email, Excel, Word, etc.) and able to type 40-45 wpm Open availability during business hours 6am - 5pm PST to work full-time, five days a week, including Saturdays High school diploma or equivalent work experience Benefits Medical Dental Vision Time off with pay 401(k) plan with a degree of employer matching Short-term and long-term disability benefits at no cost to you Company-paid life and accidental death and dismemberment insurance Six weeks of paid parental leave to bond with a child following birth, adoption, or foster placement Amazing discounts on our 3 Day Blinds products Access to various other exclusive discounts Company Overview 3 day Blinds is an industrial design company that offers affordable blinds, shutters, shades, curtains, and drapes. It was founded in 1984, and is headquartered in Irvine, California, USA, with a workforce of 501-1000 employees. Its website is