Coordinator - PT
The Business
EXL’s Castle High Value and Risk Control divisions are the nation’s leading residential and commercial insurance survey providers. Castle High Value provides replacement cost estimating and loss prevention services on high value homes for personal lines insurance carriers, and is the recognized leader in the industry. EXL Risk Control evaluates commercial businesses and their operations, documenting underwriting concerns and making recommendations for risk improvement.
EXL delivers industry-leading professionalism, quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition. https://www.exlservice.com/survey-and-risk-control
Why Apply?
Competitive pay and benefits, including paid sick leave
Superb training program
Work from home
Flexible Work Hours
Career advancement opportunities
Tuition Reimbursement Program
Excellent culture and team
Pay Details:
Total compensation for this position is targeted at $13-$15 per hour. The target total compensation consists of a base hourly wage plus performance-based incentive pay. Incentive Pay is driven by productivity, turn-around time and quality, and is not sales-based.
EXL is looking for motivated and self-directed individuals with excellent customer service skills to schedule appraisal appointments with insurance policyholders and help homeowners submit their own home photos through our ASSIST self-survey product. All interested candidates are encouraged to submit their qualifications.
We provide a robust training program that ensures success and rapid integration with a top-notch team of customer service professionals.
Come join the EXL Survey and Risk Control team!
For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
The Location
This is a remote position based out of your home office, requiring no travel.
Responsibilities
Responsible for contacting Policyholders via phone, SMS and email to explain the reason for the required insurance appraisal, building policyholder trust and alleviating any concerns
Responsible for providing a “concierge” service to Homeowners on our ASSIST products, aiding them with installing our photo-capture app onto their mobile phone, and supporting any technical questions they may have
Responsible for keeping work order statuses up to date in the system
Responsible for prioritizing work, meeting deadlines and achieving productivity goals
Responsible for keeping management posted on any unusual situations, instructions, etc.
Qualifications
Excellent communication and customer service skills, technological proficiency, and the drive to exceed client expectations
Demonstrates high emotional intelligence through good listening and problem-solving skills.
Ability to organize and prioritize work, meet deadlines, multi-task and handle numerous assignments simultaneously
Ability to solve problems/technical difficulties with a variety of variables
Ability to effectively respond to questions from managers, underwriters, agents, and policyholders.
Strong analytical skills and resourcefulness
Excellent written and oral communications
Ability to manage multiple projects at once and handle time sensitive urgencies
EXL’s Castle High Value and Risk Control divisions are the nation’s leading residential and commercial insurance survey providers. Castle High Value provides replacement cost estimating and loss prevention services on high value homes for personal lines insurance carriers, and is the recognized leader in the industry. EXL Risk Control evaluates commercial businesses and their operations, documenting underwriting concerns and making recommendations for risk improvement.
EXL delivers industry-leading professionalism, quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition. https://www.exlservice.com/survey-and-risk-control
Why Apply?
Competitive pay and benefits, including paid sick leave
Superb training program
Work from home
Flexible Work Hours
Career advancement opportunities
Tuition Reimbursement Program
Excellent culture and team
Pay Details:
Total compensation for this position is targeted at $13-$15 per hour. The target total compensation consists of a base hourly wage plus performance-based incentive pay. Incentive Pay is driven by productivity, turn-around time and quality, and is not sales-based.
EXL is looking for motivated and self-directed individuals with excellent customer service skills to schedule appraisal appointments with insurance policyholders and help homeowners submit their own home photos through our ASSIST self-survey product. All interested candidates are encouraged to submit their qualifications.
We provide a robust training program that ensures success and rapid integration with a top-notch team of customer service professionals.
Come join the EXL Survey and Risk Control team!
For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
The Location
This is a remote position based out of your home office, requiring no travel.
Responsibilities
Responsible for contacting Policyholders via phone, SMS and email to explain the reason for the required insurance appraisal, building policyholder trust and alleviating any concerns
Responsible for providing a “concierge” service to Homeowners on our ASSIST products, aiding them with installing our photo-capture app onto their mobile phone, and supporting any technical questions they may have
Responsible for keeping work order statuses up to date in the system
Responsible for prioritizing work, meeting deadlines and achieving productivity goals
Responsible for keeping management posted on any unusual situations, instructions, etc.
Qualifications
Excellent communication and customer service skills, technological proficiency, and the drive to exceed client expectations
Demonstrates high emotional intelligence through good listening and problem-solving skills.
Ability to organize and prioritize work, meet deadlines, multi-task and handle numerous assignments simultaneously
Ability to solve problems/technical difficulties with a variety of variables
Ability to effectively respond to questions from managers, underwriters, agents, and policyholders.
Strong analytical skills and resourcefulness
Excellent written and oral communications
Ability to manage multiple projects at once and handle time sensitive urgencies