Coordinator Enterprise Triage - Hybrid

Walgreens is a leading pharmacy and health services provider serving nearly 9 million customers daily. The Coordinator Enterprise Triage role is responsible for processing referrals and coordinating patient orders, ensuring effective communication across various teams to meet patient needs.ResponsibilitiesRecords and processes orders or inquiries received by fax, mail, telephone and/or through patient direct contactProvides timely response to patients' inquiries by telephone and/or email in an in or outbound service center, consistent with service and quality standardsCreates referrals for incoming transfers from across the Walgreens enterpriseMay perform Order Processing functions such as data entry, call doctors’ offices for Rx clarifications, and triage calls to a pharmacist as appropriateCollects insurance information and may performs benefit investigation for triaged referrals, including adding/updating prior authorization information, processing major medical insurance claims and calling payers to update prior authorizations, as appropriateCoordinates enrolling patients with financial assistance programs, upon patient consentCoordinates and schedules patient orders, including making calls to patients and doctors’ offices to schedule orders in accordance with site of care requirementsUses internal tools and Excel documents to determine correct channel or location for a specialty prescription to be filled within the Walgreens enterpriseServes as a single point of contact for inquires from Walgreens Community Based Specialty pharmaciesCollaborate with cross-functional teams as needed to meet local specialty patient needs (PAP, infusion services, insurance carve-outs)Respond to inquiries and provide guidance related to Limited Distribution drug access and referral routing across the enterpriseAssists with the reporting of triaged inbound and outbound requestsOther responsibilities as judgment or necessity dictateSkillsHigh school diploma or GED1 year of work experience in call center environment, health care setting, pharmacy setting, pharmacy benefit, medical billing, or prior authorizationsIntermediate level skill in Microsoft suite of productsExperience providing customer service to internal and external customers, including meeting quality standards of services and evaluation of customer satisfactionWilling to work mandatory extra hours including evenings, weekend, and/or hours outside of business hoursMust have an active pharmacy technician license or certification as required by state Board of Pharmacy1 year of work experience in call center environment, health care setting, pharmacy setting, pharmacy benefit, medical billing, or prior authorizationsCompany OverviewWalgreens is a pharmacy, health, and wellness service center that offers trained infusion nurses and pharmacists to treat patients. It is a sub-organization of Walgreens Boots Alliance. It was founded in 1901, and is headquartered in Deerfield, Illinois, USA, with a workforce of 10001+ employees. Its website is https://www.walgreens.com.Company H1B SponsorshipWalgreens has a track record of offering H1B sponsorships, with 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.



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