Coordinator, Customer Care - Part-Time Remote Hybrid
About the position
The Customer Care Coordinator plays a vital role in assisting with all customer-related matters and providing backup support to Customer Service Representatives. This part-time remote hybrid position requires the individual to maintain a positive demeanor while effectively managing customer interactions and ensuring smooth sales order processes.
Responsibilities
Provide assistance in all customer-related matters.
,
Be available during normal business hours via Email, Phone, Jitsi Meet, Zoom, or other video conferencing systems.
,
Maintain a positive and friendly demeanor when assisting customers.
,
Navigate Axapta to create and release sales orders.
,
Communicate with customers and vendors throughout the entire sales order process via phone and/or email.
,
Quote on contracts and follow up on quotes.
,
Call customers for additional information as needed.
,
Ensure that sales orders are reconciled with material on hand or on order to maximize sales and reduce customer wait time.
,
Coordinate pick up/delivery of orders.
,
Maintain a list of all customers including email and phone numbers to obtain more business.
,
Assist customer service representatives at checkout counters to reduce customer wait times when available.
,
Conduct customer surveys to gather feedback on product satisfaction and delivery timeliness.
,
Register and track customer complaints with follow-up and resolution.
,
Create reports tracking sales orders and their impact on budgeted sales using AX and/or Excel spreadsheets.
Requirements
Strong communication skills, both verbal and written.
,
Ability to navigate and utilize Axapta software for sales orders.
,
Proficiency in Excel for creating and modifying spreadsheets.
,
Customer service experience, preferably in a sales environment.
Nice-to-haves
Experience in a remote work environment.
,
Familiarity with sales order processes and customer relationship management.
Benefits
Flexible working hours within the specified schedule.
,
Opportunity to work remotely with occasional in-store visits.
Apply Now
The Customer Care Coordinator plays a vital role in assisting with all customer-related matters and providing backup support to Customer Service Representatives. This part-time remote hybrid position requires the individual to maintain a positive demeanor while effectively managing customer interactions and ensuring smooth sales order processes.
Responsibilities
Provide assistance in all customer-related matters.
,
Be available during normal business hours via Email, Phone, Jitsi Meet, Zoom, or other video conferencing systems.
,
Maintain a positive and friendly demeanor when assisting customers.
,
Navigate Axapta to create and release sales orders.
,
Communicate with customers and vendors throughout the entire sales order process via phone and/or email.
,
Quote on contracts and follow up on quotes.
,
Call customers for additional information as needed.
,
Ensure that sales orders are reconciled with material on hand or on order to maximize sales and reduce customer wait time.
,
Coordinate pick up/delivery of orders.
,
Maintain a list of all customers including email and phone numbers to obtain more business.
,
Assist customer service representatives at checkout counters to reduce customer wait times when available.
,
Conduct customer surveys to gather feedback on product satisfaction and delivery timeliness.
,
Register and track customer complaints with follow-up and resolution.
,
Create reports tracking sales orders and their impact on budgeted sales using AX and/or Excel spreadsheets.
Requirements
Strong communication skills, both verbal and written.
,
Ability to navigate and utilize Axapta software for sales orders.
,
Proficiency in Excel for creating and modifying spreadsheets.
,
Customer service experience, preferably in a sales environment.
Nice-to-haves
Experience in a remote work environment.
,
Familiarity with sales order processes and customer relationship management.
Benefits
Flexible working hours within the specified schedule.
,
Opportunity to work remotely with occasional in-store visits.
Apply Now