Coordinator, Change Management (Contract)

Pacific Life is seeking a motivated and detail-oriented Coordinator, Change Management to join their team within the Divisional Business Services division. In this role, you will work closely with Change Managers and project teams to plan, coordinate, and execute change activities across a portfolio of transformation initiatives.ResponsibilitiesSupport the planning and execution of change management activities including stakeholder engagement, communication, and training initiativesCoordinate logistics for change-related meetings, workshops, and training sessions — including scheduling, materials preparation, and note-takingAssist in developing and distributing stakeholder communications such as emails, newsletters, FAQs, and intranet contentMaintain and update change management trackers, project plans, and documentation repositoriesConduct research and assist in completing stakeholder analyses, change documentation, and readiness surveysCompile and track adoption metrics and survey results, summarizing findings for Change Managers and project leadsLiaise with project teams, the People & Change team, and functional business leads to coordinate integrated change activities across releasesSupport the maintenance and evolution of change management toolkits, templates, and standard operating proceduresAssist with post-implementation reviews and capturing lessons learned for continuous improvementSkills1–3 years of experience in a change management, project coordination, or organizational development support roleExposure to change management methodologies such as Prosci/ADKAR, Kotter, or equivalentStrong organizational skills with the ability to manage multiple competing deadlinesExcellent written and verbal communication skills, with experience drafting stakeholder-facing contentProficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and collaboration tools such as SharePoint or TeamsBachelor's degree in Business Administration, Communications, Organizational Development, or a related fieldProsci Change Management Practitioner certification or currently pursuingExperience supporting technology or systems implementation projectsFamiliarity with Agile project delivery environmentsExperience in banking, insurance, or financial servicesFrench language proficiencyBenefits23 days of annual leave (Regular employees) with option to buy or sell more daysFertility leaveGenerous parental leaveGroup Life Insurance and Accidental Death & Dismemberment coverage for all permanent employeesDental & Optical benefitsRRSP: company-matched contributionsEmployee and Family Assistance ProgramSubsidized gym membershipTime off for volunteeringCharitable matching of employee donationsCompany OverviewPacific Life Insurance is an insurance company that provides life insurance products, annuities, and mutual funds. It was founded in 1868, and is headquartered in Newport Beach, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.pacificlife.com/.



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