Coord 3, Technl Prodt Sales Suppt (BSS)
About the position Responsibilities • Ensure order coordination, verification and corrections are completed within defined service level agreements. • Work with the senior sales team to ensure customer orders are processed appropriately. • Assist with incubating process for new products during the early phases of introduction. • Manage strategic accounts. • Work cross functionally with advanced technical support teams to manage escalation mailboxes and ensure timely and accurate resolution within defined Service Level Agreements. • Provide order support and coordination for advanced voice and data services including the small business, mid-market and Enterprise channels. • Meet defined scorecard productivity/quality metrics. • Ensure contracts meet all submission criteria and compliance requirements and approve/correct or reject contracts as appropriate. • Review contract and validate services with customers to ensure accuracy. • Serve as primary interface with identified customer IT/technical personnel/vendor/VAR. • Navigate through multiple systems to build, track and monitor orders. • Interface with various levels of sales, operations, engineering and other functional groups to ensure order flows appropriately. • Identify opportunities for improvement and recommend solutions. • Provide advanced technical support for multi-location customers. • Regular, consistent and punctual attendance. • Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Requirements • Some High School Coursework • 5-7 Years of relevant work experience Nice-to-haves • Skills in Communication • Customer Experience (CX) • Customer Order Management Benefits • Base pay dependent on job-related, non-discriminatory factors such as experience. • Most sales positions are eligible for a Commission under the terms of an applicable plan. • Most non-sales positions are eligible for a Bonus. • Best-in-class Benefits to eligible employees. Apply tot his job