Contract Administration

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Requirements • Provide responsive customer service while administrating sales support. • Be a problem solver. Provide recommendations and options to help solve problems. • Establish collaborative and positive relationships with our internal team and customers by understanding their needs. • Demonstrate knowledge of company’s products and services. (Training will be provided.) • Provide input to develop a system to manage new and existing maintenance contracts. • Aid in documenting contracts and inclusion of entitlement information for quotes on renewals. • Assist with communication to customers on serial number contract status. • Assist with commercial outreach and notification for maintenance contract renewals. • Monitor manufacturers’ web portals for renewals and new contract information. • Assist in research and defining appropriate action for specific serial number (internal contract v OEM contract). • Assist in administration estimate for contract renewals and assist in managing pricing currently in place. • Review and reconcile contract vs. customer serial number inventory; determine outliers and investigate discrepancies. • Assist in administration of Managed Services contracts (both internally and with partners). • Collaborate with accounting team as needed to problem solve and provide required information required to properly account for unearned revenue on maintenance contracts. • Stay informed on new products from sales and technical staff. • Respond to Customer Inquiries: Repair status (provide tracking # and timeline for delivery). • RMAs and repair requests. • Requests for technical support and case number generation. Benefits • Medical, dental, and vision benefits • Paid time off • 401(k) matching • Life insurance • Disability insurance • Employee assistance program • Flexible spending account • Professional development opportunities