Content Operations Consultant, Documentation Tooling
Job Description: • Audit Nova documentation across MadCap Flare, UserGuiding, UserVoice, HelpSite, SharePoint/OneDrive, and various internal formats • Use an existing deep-dive Nova markup to build a clean, accurate taxonomy • Evaluate all documentation tools in use today and provide a clear tooling recommendation • Build the new Nova documentation structure in Azure Wiki and map it to HelpSite • Design governance, workflows, intake processes, release update processes, and maintenance guidelines • Assess whether an LMS is needed for training content • Pilot the structure using the marketing content library Requirements: • Strong experience in content operations, knowledge management, documentation architecture, or similar roles • Skilled in taxonomy design, metadata, and information architecture • Experience evaluating documentation toolchains (Flare, UserGuiding, knowledge bases, etc.) • Familiarity with Azure DevOps/Azure Wiki and SharePoint • Excellent organizational, communication, and systems-thinking skills • Ability to collaborate with product, sales, services, and marketing teams Benefits: • Remote (US preferred) • 6-10 week engagement • Flexible work hours Apply tot his job