Content Claims Specialist - Field - Level I
About the position
Content Inventory Specialists are responsible for managing the physical inventory of contents damaged in residential and commercial claims. This part-time position may transition to full-time based on performance, requiring effective communication and coordination with various stakeholders throughout the claims process.
Responsibilities
Ā Manage assigned claims from initial contact until completion acting as the single point of contact for all stakeholders
,
Ā Communicate with adjusters/policyholders and industry vendors to explain their roles as Content Claims Specialists
,
Ā Schedule and complete physical inventory of the contents impacted by the covered loss
,
Ā Determine appropriate course of action regarding whether content items should be restored, repaired, cleaned, or replaced
,
Ā Ensure consistent quality and turnaround of all claims in accordance with the Company's productivity and performance standards
,
Ā Direct the Field Support Department to organize resources required for completing data entry and LKQ assessment of all damaged contents
,
Ā Independently manage claim load to promote timely turnaround and closures of all claims
,
Ā Communicate with all parties in adherence to timely and informative updates on the content claims process
,
Ā Complete and submit detailed work/time logs on a daily basis for all claims processed
,
Ā Maintain claim related notes in the Company's Claims System/Web-application
,
Ā Ensure timely and accurate completion/pricing of all outstanding items
,
Ā Maintain professional and technical knowledge through continuing education
,
Ā Promote edjuster's brand, image, and reputation in a professional manner
,
Ā Participate in Special Projects, CAT response, or perform duties in other areas as requested.
Requirements
Ā Secondary (High School) Diploma
,
Ā Good verbal and written communication skills
,
Ā Good attention to detail
,
Ā Strong analytical and problem-solving skills
,
Ā Ability to work independently
,
Ā Strong computer skills (MS Office/Outlook/Excel, etc.)
,
Ā Minimum 6 months relevant work experience
,
Ā Valid driver's license
,
Ā Ability to provide an adequate workspace, high-speed internet service, and reliable personal vehicle.
Nice-to-haves
Benefits
Ā Pay and incentive plans that recognize performance excellence
,
Ā Benefit programs that empower financial, physical, and mental wellness
,
Ā Training programs that promote continuous learning and career progression
,
Ā Sustainability programs that give back to the communities
,
Ā A culture of respect, collaboration, entrepreneurial spirit, and inclusion
Apply Now
Content Inventory Specialists are responsible for managing the physical inventory of contents damaged in residential and commercial claims. This part-time position may transition to full-time based on performance, requiring effective communication and coordination with various stakeholders throughout the claims process.
Responsibilities
Ā Manage assigned claims from initial contact until completion acting as the single point of contact for all stakeholders
,
Ā Communicate with adjusters/policyholders and industry vendors to explain their roles as Content Claims Specialists
,
Ā Schedule and complete physical inventory of the contents impacted by the covered loss
,
Ā Determine appropriate course of action regarding whether content items should be restored, repaired, cleaned, or replaced
,
Ā Ensure consistent quality and turnaround of all claims in accordance with the Company's productivity and performance standards
,
Ā Direct the Field Support Department to organize resources required for completing data entry and LKQ assessment of all damaged contents
,
Ā Independently manage claim load to promote timely turnaround and closures of all claims
,
Ā Communicate with all parties in adherence to timely and informative updates on the content claims process
,
Ā Complete and submit detailed work/time logs on a daily basis for all claims processed
,
Ā Maintain claim related notes in the Company's Claims System/Web-application
,
Ā Ensure timely and accurate completion/pricing of all outstanding items
,
Ā Maintain professional and technical knowledge through continuing education
,
Ā Promote edjuster's brand, image, and reputation in a professional manner
,
Ā Participate in Special Projects, CAT response, or perform duties in other areas as requested.
Requirements
Ā Secondary (High School) Diploma
,
Ā Good verbal and written communication skills
,
Ā Good attention to detail
,
Ā Strong analytical and problem-solving skills
,
Ā Ability to work independently
,
Ā Strong computer skills (MS Office/Outlook/Excel, etc.)
,
Ā Minimum 6 months relevant work experience
,
Ā Valid driver's license
,
Ā Ability to provide an adequate workspace, high-speed internet service, and reliable personal vehicle.
Nice-to-haves
Benefits
Ā Pay and incentive plans that recognize performance excellence
,
Ā Benefit programs that empower financial, physical, and mental wellness
,
Ā Training programs that promote continuous learning and career progression
,
Ā Sustainability programs that give back to the communities
,
Ā A culture of respect, collaboration, entrepreneurial spirit, and inclusion
Apply Now