Contact Center Software Engineer
Job title: Contact Center Software Engineer in Houston, TX at Genuent
Company: Genuent
Job description: Title: Contact Center Software Engineer
Location: REMOTE (working CST hours)
Duration: Contract to hire
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.Job Description:
We are hiring a Software Engineer to join our team and support Cloud Contact Center platforms (NICE CXone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews and resolve bugs that are discovered in the QA process. You will work in both test and development production environments. You will work with other Software Engineers, Project Managers, and other team members. You will be responsible for mentoring others and training stakeholders.Qualifications for Success:
2-4 or more years of IVR and ACD development experience
1-3 or more years of CXone Studio scripting
CRM integration experience
IVR, ACD, Self-Service, API, DFO, chat/email/omnichannel development experience required
IA, PM, QM, Personal Connection, and Enlighten AI experience are a plus
Design and development of products, features, unit testing, code reviews and resolving bugs discovered in QA process.
Experience working both test and development/production environments
Experience in training end-users on NICE CXone admin tools and reporting
Additional cloud telephony experience. For example, Five9, Talkdesk, Amazon Connect, Twilio, Genesys Cloud, or 8X8 telephony platform experience is a plus
Collaborate with stakeholders on their business requirements and convert them into NICE CXone solutions.
Experience mentoring others on the Telecom team
Ability to work independently
Certifications such as Core and Core+ Certified | NICE Certified Implementation Engineer (NCIE) and the ACD Administrator certification preferred
High School diploma or GED required
Our benefits package includes:
Comprehensive medical benefits
Competitive pay
401(k) retirement plan
…and much more!
About INSPYR SolutionsTechnology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Expected salary:
Location: Houston, TX
Apply for the job now!
Apply Now
Company: Genuent
Job description: Title: Contact Center Software Engineer
Location: REMOTE (working CST hours)
Duration: Contract to hire
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.Job Description:
We are hiring a Software Engineer to join our team and support Cloud Contact Center platforms (NICE CXone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews and resolve bugs that are discovered in the QA process. You will work in both test and development production environments. You will work with other Software Engineers, Project Managers, and other team members. You will be responsible for mentoring others and training stakeholders.Qualifications for Success:
2-4 or more years of IVR and ACD development experience
1-3 or more years of CXone Studio scripting
CRM integration experience
IVR, ACD, Self-Service, API, DFO, chat/email/omnichannel development experience required
IA, PM, QM, Personal Connection, and Enlighten AI experience are a plus
Design and development of products, features, unit testing, code reviews and resolving bugs discovered in QA process.
Experience working both test and development/production environments
Experience in training end-users on NICE CXone admin tools and reporting
Additional cloud telephony experience. For example, Five9, Talkdesk, Amazon Connect, Twilio, Genesys Cloud, or 8X8 telephony platform experience is a plus
Collaborate with stakeholders on their business requirements and convert them into NICE CXone solutions.
Experience mentoring others on the Telecom team
Ability to work independently
Certifications such as Core and Core+ Certified | NICE Certified Implementation Engineer (NCIE) and the ACD Administrator certification preferred
High School diploma or GED required
Our benefits package includes:
Comprehensive medical benefits
Competitive pay
401(k) retirement plan
…and much more!
About INSPYR SolutionsTechnology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Expected salary:
Location: Houston, TX
Apply for the job now!
Apply Now