Contact Center Representative - MBNA Customer Service Specialist

TD Securities is one of the world's leading global financial institutions, dedicated to delivering exceptional customer service. As a Contact Center Representative, you will assist customers with account inquiries and resolve issues while providing trusted support and solutions tailored to their banking needs.ResponsibilitiesMake people’s day: consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutionsSolve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concernsAchieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targetsNever stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your roleSkillsHigh School Diploma or equivalentBilingual – is an asset (French & English)Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concernsAbility to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metricsDigital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.)Flexibility, resiliency, and a positive attitude when responding to challenging situationsPassion to assist customers in resolving unspoken needs by offering consultative adviceAbility to work both independently and as part of a teamIntegrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practicesPreference given to those with experience in financial or service industriesBenefitsHealth and well-being benefitsSavings and retirement programsPaid time offBanking benefits and discountsCareer developmentReward and recognition programsCompany OverviewTD Securities is an investment banking that offers global transaction, M&A advisory, foreign exchange, and equity research services. It was founded in 1855, and is headquartered in Toronto, Ontario, CAN, with a workforce of 5001-10000 employees. Its website is https://www.tdsecurities.com.



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