Contact Center Representative

Contact Center Representative Full-Time | $18/hour Schedule: Monday–Friday, 8:00 AM – 5:00 PM CST Location: Remote About DxTx DxTx Pain & Spine is a physician-aligned partner organization dedicated to elevating pain and spine practices nationwide. We combine strong operational support with clinical autonomy, partnering with independent, award-winning physicians while preserving each practice’s identity and decision-making freedom. The Opportunity As a Contact Center Representative, you’ll be the first point of connection for prospective patients seeking care. You’ll guide individuals through scheduling and education, helping them take the next step toward treatment. What You’ll Do Patient Communication & Support Respond to patient inquiries via phone, assessing needs and answering general questions about treatment options Provide timely, high-quality customer service in every interaction Maintain strict confidentiality of patient information Scheduling & Coordination Register and schedule new patients for clinics and surgery centers Send appropriate materials prior to initial appointments Manage appointment changes, including cancellations, rescheduling, and confirmations Operations & Process Adherence Follow established policies and procedures to maintain efficient operations Accurately document and manage patient interactions Marketing Support & Outreach Make outbound calls to warm leads who have requested information or scheduling Educate prospective patients on treatment options Support and provide feedback on marketing initiatives as a creative contributor You’ll Thrive in This Role If You… Bring a positive, upbeat energy and can convey it effectively over the phone Enjoy helping people and creating a welcoming first impression Are highly organized and able to manage multiple tasks efficiently Communicate clearly and confidently with a wide range of individuals Are service-oriented and skilled at resolving questions or concerns Thrive in a structured, remote work environment Qualifications Education & Experience High school diploma or GED required At least one (1) year of customer interaction or customer support experience (phone or face-to-face) strongly preferred Healthcare and/or contact center experience preferred Skills & Abilities Excellent verbal and written communication skills Strong interpersonal and customer service skills Proficiency in Microsoft Office Suite or related software Strong organizational skills and attention to detail Ability to resolve customer concerns effectively Strong computer skills with the ability to learn new systems Knowledge of medical terminology and office ethics preferred Understanding of patient confidentiality requirements Benefits We Offer Health, Dental & Vision Insurance Accident and Life/AD&D Insurance Short- and Long-Term Disability Emergency Travel Assistance Program ID Theft Protection Services LifeMart Employee Discount Program Health Savings Account (HSA) Health Management Tools Paid Time Off (PTO) Company Paid Holidays Paternal Leave 401(k) Retirement Plan Remote Stipend Travel Reimbursement Continuing Education Reimbursement Bonusly (employee recognition platform) DailyPay (on-demand pay access) Ready to Make a Meaningful First Impression? If you're passionate about helping others, delivering exceptional service, and being part of a mission-driven team, this is your moment—apply today.