Contact Center Rep (On-Call)
Contact Center Rep (On-Call)
Department: Federal Services
Employment Type: Contract / Temp
Location: Dallas County, TX
Compensation: $17.00 - $19.00 / hour
Description
TeleSolv Consulting has an opportunity to support a state government program as an On-Call Contact Center Representative. This position is on an as-needed basis and hours will vary based on program demand.
Responsibilities:
ā¢ Provide courteous, prompt, and accurate responses to public inquiries in accordance with established protocols and procedures.
ā¢ Handle inbound inquiries via phone, email, and chat in a timely and professional manner.
ā¢ Share only approved and verified information and ensure all communications comply with program and company policies.
ā¢ Accurately document all customer interactions in the designated system for tracking and auditing purposes.
ā¢ Stay current on changes to procedures, FAQs, and program-related information.
ā¢ Collaborate with internal teams to escalate and resolve inquiries that fall outside standard support scope.
ā¢ Maintain confidentiality and follow all required data privacy and security guidelines during customer interactions.
Qualifications:
ā¢ Prior high-volume contact center or customer service experience required.
ā¢ Experience working in a virtual or remote environment is a plus.
ā¢ Strong verbal and written communication skills.
ā¢ Ability to follow scripts and established procedures accurately.
ā¢ Strong attention to detail and documentation skills.
ā¢ Ability to work effectively in a fast-paced, public-facing environment.
ā¢ Ability to maintain confidentiality and comply with data protection requirements.
ā¢ Must be a US citizen
Apply tot his job
Apply To this Job
Department: Federal Services
Employment Type: Contract / Temp
Location: Dallas County, TX
Compensation: $17.00 - $19.00 / hour
Description
TeleSolv Consulting has an opportunity to support a state government program as an On-Call Contact Center Representative. This position is on an as-needed basis and hours will vary based on program demand.
Responsibilities:
ā¢ Provide courteous, prompt, and accurate responses to public inquiries in accordance with established protocols and procedures.
ā¢ Handle inbound inquiries via phone, email, and chat in a timely and professional manner.
ā¢ Share only approved and verified information and ensure all communications comply with program and company policies.
ā¢ Accurately document all customer interactions in the designated system for tracking and auditing purposes.
ā¢ Stay current on changes to procedures, FAQs, and program-related information.
ā¢ Collaborate with internal teams to escalate and resolve inquiries that fall outside standard support scope.
ā¢ Maintain confidentiality and follow all required data privacy and security guidelines during customer interactions.
Qualifications:
ā¢ Prior high-volume contact center or customer service experience required.
ā¢ Experience working in a virtual or remote environment is a plus.
ā¢ Strong verbal and written communication skills.
ā¢ Ability to follow scripts and established procedures accurately.
ā¢ Strong attention to detail and documentation skills.
ā¢ Ability to work effectively in a fast-paced, public-facing environment.
ā¢ Ability to maintain confidentiality and comply with data protection requirements.
ā¢ Must be a US citizen
Apply tot his job
Apply To this Job