Contact Center Rep II, Everyday Banking - Cantonese / Mandarin / French

TD Securities is one of the world's leading global financial institutions, and they are seeking a Contact Center Rep II for their Everyday Banking division. The role involves delivering exceptional customer service by assisting customers with account inquiries and resolving issues, while consistently meeting performance objectives and participating in ongoing training.ResponsibilitiesMake people’s day: strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutionsSolve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concernsAchieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targetsNever stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your roleSkillsHigh School Diploma or equivalentFluent in English and Cantonese, Mandarin or FrenchExceptional listening skills and a curiosity to help customers meet their needs and resolve concernsAbility to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metricsDigital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.)Flexibility, resiliency, and a positive attitude when responding to challenging situationsAbility to work both independently and as part of a teamIntegrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practicesPreference given to those with experience in financial or service industriesBenefitsHealth and well-being benefitsSavings and retirement programsPaid time offBanking benefits and discountsCareer developmentReward and recognition programsCompany OverviewTD Securities is an investment banking that offers global transaction, M&A advisory, foreign exchange, and equity research services. It was founded in 1855, and is headquartered in Toronto, Ontario, CAN, with a workforce of 5001-10000 employees. Its website is https://www.tdsecurities.com.



Apply Now