Contact Center Experience Specialist, Bilingual Japanese
Job Description:
• Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems
• Researches and resolves problems and errors which may include those related to fraud support and internet operations
• Obtains a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures
• Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues
Requirements:
• High school diploma or equivalent
• Typically has a minimum of nine months of Contact Center customer service training/experience
• 18 months of prior customer service or related experience
• Successfully completed specialized skill training
• Bilingual ability to read, write, and speak in business-level proficiency of (Japanese) language and English
Benefits:
• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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• Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems
• Researches and resolves problems and errors which may include those related to fraud support and internet operations
• Obtains a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures
• Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues
Requirements:
• High school diploma or equivalent
• Typically has a minimum of nine months of Contact Center customer service training/experience
• 18 months of prior customer service or related experience
• Successfully completed specialized skill training
• Bilingual ability to read, write, and speak in business-level proficiency of (Japanese) language and English
Benefits:
• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Apply tot his job
Apply To this Job