Contact Center Engineer Oracle SBC home office / remote / work from home eligible

DescriptionThe Telecomm/Voice Engineer 2 is responsible for designing and implementing all or part of the organization's complex telecommunications infrastructure in line with pre-identified business needs and requirements. The Telecomm/Voice Engineer 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.ResponsibilitiesThese Contact Center Engineer positions will use their skills and experience in telecom and contact center technologies to support the configurations of both the internal and external (BPO) contact center infrastructures They will ensure alignment of infrastructures and configurations to enable error-free call handling, routing, and transferring across the network of internal and external contact centers.Required QualificationsBachelor's degree in computer science or related field OR equivalent experience in lieu of degreeAt least 5 years of telecommunications/voice technical experienceExperience with contact center technology platforms, specifically Avaya and Oracle SBC products.Experience with telecom carrier operations.Experience designing and implementing complex telecommunications infrastructureExperience troubleshooting escalated complex telecommunications problemsMust be passionate about contributing to an organization focused on continuously improving consumer experiencesPreferred QualificationsInformation systems and/or telecommunications certificationDemonstrated project management experienceMicrosoft certificationAdditional Information#LI-remoteScheduled Weekly Hours40

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