Contact Center Consultant
Job title: Contact Center Consultant in Wichita, KS at Meritrust Credit Union
Company: Meritrust Credit Union
Job description: Job DetailsJob Location: Wichita, KSPosition Type: Full TimeSalary Range: $16.97 - $25.45 HourlyJob Category: Customer ServiceDescriptionOverview:As a member-owned financial cooperative, we are passionate about providing personalized financial solutions where relationships matter and members of the community are treated with dignity and respect. In the Contact Center we do this by committing to the Meritrust Core Values in all aspects. .Duties and Responsibilities:The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Present a positive image of the Credit Union by acting with integrity and focusing on delivering excellent member experiences
Maintain confidentiality in all Credit Union and member matters
Present a positive, successful image of the credit union through a professional appearance and courteous attitude.
Follow safety and security policies and regulations
Thoroughly research member relationships to evaluate how Meritrust can better serve them
Determine, meet, and solve members’ needs, challenges, and questions over the phone
Actively promote and educate callers about Credit Union products and services through phone contact within the guidelines of the established quality program
Create a climate where callers feel valued and respected
Meet and/or exceed set performance goals
Use time effectively – is creative and adept at utilizing small blocks of off-phone time within established guidelines
Perform account maintenance
Perform research and makes corrections and/or refunds on accounts when necessary
Understand, educate and assist members with Meritrust online and remote services
Complete annual Meritrust education and development program
Demonstrate self-sufficiency – using resources to find solutions
Prevent escalations and increase first call resolution through educating callers
Display an interest in investing in the growth and development of others
Display a willingness to mentor teammates and is able to adhere to mentor guidelines / expectations
Support chat interactions within established guidelines
Assist with the completion of service requests within established guidelines
Complete annual Meritrust education and development program
Qualifications1009HR40Qualifications and Education:
Previous financial institution experience and/or knowledge of principles and practices of a financial institution required
Previous customer service experience required
Excellent oral and written communication skills
Ability to operate applicable PC programs necessary for job function
High School diploma or equivalent
Expected salary: $16.97 - 25.45 per hour
Location: Wichita, KS
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Company: Meritrust Credit Union
Job description: Job DetailsJob Location: Wichita, KSPosition Type: Full TimeSalary Range: $16.97 - $25.45 HourlyJob Category: Customer ServiceDescriptionOverview:As a member-owned financial cooperative, we are passionate about providing personalized financial solutions where relationships matter and members of the community are treated with dignity and respect. In the Contact Center we do this by committing to the Meritrust Core Values in all aspects. .Duties and Responsibilities:The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Present a positive image of the Credit Union by acting with integrity and focusing on delivering excellent member experiences
Maintain confidentiality in all Credit Union and member matters
Present a positive, successful image of the credit union through a professional appearance and courteous attitude.
Follow safety and security policies and regulations
Thoroughly research member relationships to evaluate how Meritrust can better serve them
Determine, meet, and solve members’ needs, challenges, and questions over the phone
Actively promote and educate callers about Credit Union products and services through phone contact within the guidelines of the established quality program
Create a climate where callers feel valued and respected
Meet and/or exceed set performance goals
Use time effectively – is creative and adept at utilizing small blocks of off-phone time within established guidelines
Perform account maintenance
Perform research and makes corrections and/or refunds on accounts when necessary
Understand, educate and assist members with Meritrust online and remote services
Complete annual Meritrust education and development program
Demonstrate self-sufficiency – using resources to find solutions
Prevent escalations and increase first call resolution through educating callers
Display an interest in investing in the growth and development of others
Display a willingness to mentor teammates and is able to adhere to mentor guidelines / expectations
Support chat interactions within established guidelines
Assist with the completion of service requests within established guidelines
Complete annual Meritrust education and development program
Qualifications1009HR40Qualifications and Education:
Previous financial institution experience and/or knowledge of principles and practices of a financial institution required
Previous customer service experience required
Excellent oral and written communication skills
Ability to operate applicable PC programs necessary for job function
High School diploma or equivalent
Expected salary: $16.97 - 25.45 per hour
Location: Wichita, KS
Apply for the job now!
Apply Now