Contact Center Chat Representative - Remote (Baton Rouge, LA)
The role of the Remote Online Chat Representative is responsible for serving our members' needs through all channels, including chat, messaging, email, and even by phone. They are a one-stop shop for providing resolution on various topics such as debit cards, disputes, deposits posting, NSF fees, transfers, and so much more. They are responsible for cross-selling Pelican products and services and opening and closing deposit accounts of all types. The ideal candidate must have excellent grammar and writing skills and be comfortable in a sales environment! A Day in the Life of a remote Online Chat representative INCLUDES: Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text. Providing support to ensure online membership applications are completed and submitted within a timely manner. Effectively discussing member’s needs on financial matters through multiple remote technology secured/unsecured access channels. Acting as a subject matter expert for all online products and services including, but not limited to: Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support. Maintaining a strong working knowledge of Pelican's products and services. Remote Online Chat representative Skills and qualifications include : A High School Diploma or equivalent. 1 year of experience in a customer service position. Must meet the requirements for our Telecommuting Program. (More information below!) Excellent oral, written, and telephone communication skills. Strong problem-solving and member service skills. Working knowledge of Microsoft Office products, especially Word, Excel, and PPT. Other things you may want to know about this position: Work Schedule Monday-Friday 8:00 AM – 6:00 PM Rotational Saturday shift 8:30 AM – 1:30 PM Travel Travel is not necessary for this position. Telecommuting Telecommuting is possible for this position once training is complete. Requirements include: A dedicated workspace Secure and strong internet connection Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift An environment free from loud noises or outside distractions The first 60 days will be on-site for training at our Corporate Campus located at 2675 O’Neal Lane in Baton Rouge. Why should you join the pelican team? Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 78,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture. Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities. Our full-time employees enjoy amazing benefits including: Medical, Dental, and Vision Insurance with generous employer premium contributions Health Savings Account contributions for eligible employees Employer-Paid Life Insurance Paid Vacation & Sick Leave 15 Paid Holidays each year, which includes a Cultural Floating Holiday 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment Pelican Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.