Contact Center Associate
Job Description:
• Handle 70–100 inbound calls per day in a fast‑paced contact center.
• Deliver high‑quality, empathetic service aligned with call quality standards that align with our KPIs of average handle time, quality, and member survey.
• Resolve member inquiries and escalations using sound judgment and creativity.
• Able to adapt across multiple credit union functions while leveraging 15–20 systems a day to research and resolve member questions.
• Meet performance standards for schedule adherence, attendance, and process procedures.
• Identify opportunities to enhance the member experience.
Requirements:
• High School Diploma + 1 year experience in customer service, or Bachelor’s Degree.
• Minimum 2 years of customer service experience required.
• Preferred 1 year of contact center experience.
• 1 year of financial institution experience.
• Ability to work a flexible schedule, including evenings and weekends.
• Comfortable in a high‑volume, metrics-driven environment.
• Successful completion of in-house training program after hire with no missed training sessions.
• Ability to manage multiple priorities and handle escalated calls with professionalism.
Benefits:
• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match
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• Handle 70–100 inbound calls per day in a fast‑paced contact center.
• Deliver high‑quality, empathetic service aligned with call quality standards that align with our KPIs of average handle time, quality, and member survey.
• Resolve member inquiries and escalations using sound judgment and creativity.
• Able to adapt across multiple credit union functions while leveraging 15–20 systems a day to research and resolve member questions.
• Meet performance standards for schedule adherence, attendance, and process procedures.
• Identify opportunities to enhance the member experience.
Requirements:
• High School Diploma + 1 year experience in customer service, or Bachelor’s Degree.
• Minimum 2 years of customer service experience required.
• Preferred 1 year of contact center experience.
• 1 year of financial institution experience.
• Ability to work a flexible schedule, including evenings and weekends.
• Comfortable in a high‑volume, metrics-driven environment.
• Successful completion of in-house training program after hire with no missed training sessions.
• Ability to manage multiple priorities and handle escalated calls with professionalism.
Benefits:
• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match
Apply tot his job
Apply To this Job