Contact Center Associate
Job title: Contact Center Associate in Tampa, FL at Hiregy
Company: Hiregy
Job description: Contact Center AssociateLocation: Fully Remote - Must live in an approved work locationPay: $19.00 per hourTraining schedule: Monday to Friday 8:00 AM to 5:00 PM EST (about 4 weeks)Schedule: Must adhere to break schedules, no flexibility on break times
M-F, 10:00 AM to 8:00 PM EST
OFF: Tues, Weds, or Thurs
Saturday: 10:00 AM to 2:00 PM EST
Sunday: OFFMust be open to department hours:
M-F 8:00 AM 8:00 PM EST
SAT 10:00 AM 2:00 PM
SUN ClosedType: Contract to Hire, 6 month contract period
Hiregy benefits available during the contract period: https://rb.gy/1xdi42
Hiregy associate perks: https://rb.gy/gc4ml9Job duties:
Assist with approximately 60-80 inbound calls daily
Place outbound follow-up calls
Calls are unique and will be handling a variety of requests and inquiries via phone, email, chat.
Provide support with general inquiries, payments, dispute, fraud, online account management, mobile app, account maintenance and other general questions. via phone, email, chat, and fax.
Identify, research, and resolve cardholder or agent bank issues using available resources and systems.
Participate in contact center fraud prevention and awareness.
Requirements:
Must have stable recent employment history
Must have experience with high volume call center, meeting KPIs
Must be able to juggle 13-14 software systems daily including less user-friendly systems like AS400
Must have ethernet connectivity (no WiFi) in a private, designated workspace
Must be able to work in your private designated workspace without your microphone on mute
No previous commitments first (90) days
Must be open to overnight travel events 2x yearly
High school diploma or equivalent required
Background check required
Drug screening required
Credit check required
Education verification required
Employment verification is required, to pull your dates of employment visit: https://www.irs.gov/individuals/get-transcript.
Expected salary:
Location: Tampa, FL
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Company: Hiregy
Job description: Contact Center AssociateLocation: Fully Remote - Must live in an approved work locationPay: $19.00 per hourTraining schedule: Monday to Friday 8:00 AM to 5:00 PM EST (about 4 weeks)Schedule: Must adhere to break schedules, no flexibility on break times
M-F, 10:00 AM to 8:00 PM EST
OFF: Tues, Weds, or Thurs
Saturday: 10:00 AM to 2:00 PM EST
Sunday: OFFMust be open to department hours:
M-F 8:00 AM 8:00 PM EST
SAT 10:00 AM 2:00 PM
SUN ClosedType: Contract to Hire, 6 month contract period
Hiregy benefits available during the contract period: https://rb.gy/1xdi42
Hiregy associate perks: https://rb.gy/gc4ml9Job duties:
Assist with approximately 60-80 inbound calls daily
Place outbound follow-up calls
Calls are unique and will be handling a variety of requests and inquiries via phone, email, chat.
Provide support with general inquiries, payments, dispute, fraud, online account management, mobile app, account maintenance and other general questions. via phone, email, chat, and fax.
Identify, research, and resolve cardholder or agent bank issues using available resources and systems.
Participate in contact center fraud prevention and awareness.
Requirements:
Must have stable recent employment history
Must have experience with high volume call center, meeting KPIs
Must be able to juggle 13-14 software systems daily including less user-friendly systems like AS400
Must have ethernet connectivity (no WiFi) in a private, designated workspace
Must be able to work in your private designated workspace without your microphone on mute
No previous commitments first (90) days
Must be open to overnight travel events 2x yearly
High school diploma or equivalent required
Background check required
Drug screening required
Credit check required
Education verification required
Employment verification is required, to pull your dates of employment visit: https://www.irs.gov/individuals/get-transcript.
Expected salary:
Location: Tampa, FL
Apply for the job now!
Apply Now