Contact Center Associate
Contact Center Associate
Location: Remote, Florida only
Pay: $19.00 per hour
Training- 4 weeks: Monday to friday 8am - 5pm
Schedule: M-Saturday, 11:00 AM to 8:00 PM EST / 5 day work week
Saturday rotation: (9) hour days so they can work (4) hours on the Saturday
Must be flexible to work Saturday shifts about once a month
Department hours:
M-F 8:00 AM Ā 8:00 PM EST
SAT 10:00 AM Ā 2:00 PM
SUN Closed
Type: Contract to Hire, 6 month contract period
Job duties:
Ā Assist with approximately 60-80 inbound calls daily
Ā Place outbound follow-up calls
Ā Calls are unique and will be handling a variety of requests and inquiries via phone, email, chat.
Ā Provide support with general inquiries, payments, dispute, fraud, online account management, mobile app, account maintenance and other general questions. via phone, email, chat, and fax.
Ā Identify, research, and resolve cardholder or agent bank issues using available resources and systems.
Ā Participate in contact center fraud prevention and awareness.
Requirements:
Ā Must have stable recent employment history
Ā Must have experience with high volume call center, meeting KPIs
Ā Must be able to juggle 13-14 software systems daily including less user-friendly systems like AS400
Ā Must have ethernet connectivity (no WiFi) in a private, designated workspace
Ā No previous commitments first (90) days
Ā Must be open to overnight travel events 2x yearly
Ā High school diploma or equivalent required
Ā Background check required
Ā Drug screening required
Ā Credit check required
Ā Education verification required
Ā Employment verification is required, to pull your dates of employment visit: https://www.irs.gov/individuals/get-transcript.
Apply Now
Location: Remote, Florida only
Pay: $19.00 per hour
Training- 4 weeks: Monday to friday 8am - 5pm
Schedule: M-Saturday, 11:00 AM to 8:00 PM EST / 5 day work week
Saturday rotation: (9) hour days so they can work (4) hours on the Saturday
Must be flexible to work Saturday shifts about once a month
Department hours:
M-F 8:00 AM Ā 8:00 PM EST
SAT 10:00 AM Ā 2:00 PM
SUN Closed
Type: Contract to Hire, 6 month contract period
Job duties:
Ā Assist with approximately 60-80 inbound calls daily
Ā Place outbound follow-up calls
Ā Calls are unique and will be handling a variety of requests and inquiries via phone, email, chat.
Ā Provide support with general inquiries, payments, dispute, fraud, online account management, mobile app, account maintenance and other general questions. via phone, email, chat, and fax.
Ā Identify, research, and resolve cardholder or agent bank issues using available resources and systems.
Ā Participate in contact center fraud prevention and awareness.
Requirements:
Ā Must have stable recent employment history
Ā Must have experience with high volume call center, meeting KPIs
Ā Must be able to juggle 13-14 software systems daily including less user-friendly systems like AS400
Ā Must have ethernet connectivity (no WiFi) in a private, designated workspace
Ā No previous commitments first (90) days
Ā Must be open to overnight travel events 2x yearly
Ā High school diploma or equivalent required
Ā Background check required
Ā Drug screening required
Ā Credit check required
Ā Education verification required
Ā Employment verification is required, to pull your dates of employment visit: https://www.irs.gov/individuals/get-transcript.
Apply Now