Contact (Call) Center Representative

Consumers Credit Union is a certified Great Place to Work, currently seeking Contact Center Representatives. The role involves providing excellent customer service by assisting members with inquiries about accounts, loans, and online banking, while also meeting service and productivity goals.ResponsibilitiesAssist members over the phone regarding questions they have about Credit Union products and servicesProvide prompt, positive and informative service to our membersMeet or exceed individual service and productivity goals by delivering a great customer experience, following the interaction review guidelines, and creating a one-stop resolutionUtilize multiple sources and modes of communication to retain and apply organizational updates, promotions, and product, service, policy, and procedural changesCommunicate with other CCU departments to solve member inquiries and issues quickly and effectivelySkillsHS diploma or equivalent1+ year of work experience. Customer service, retail, call center, hospitality, sales, banking/financial or related is preferredHigh proficiency and comfort level with computer systems/software applicationsProfessional verbal and written communication skillsEnjoy working in a fast-paced environment where accuracy is requiredSelf-directed and independent workerThrive on being helpful, positive, acting with integrity, and embracing inclusion and diversityBi-lingual Spanish preferredBenefitsMedical (High Deductible, HMO and PPO)DentalVisionSpending accountsShort-term disabilityLong-term disabilityLife insurance401(k) savings planPension planCompany OverviewFounded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union (CCU) has $4.4 billion in assets and serves more than 276,000 members, making it one of the largest credit unions in the state. It was founded in 1930, and is headquartered in Gurnee, Illinois, USA, with a workforce of 501-1000 employees. Its website is http://myconsumers.org.



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