Consumer Dispute Specialist I

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. In this role, the Consumer Dispute Specialist I will investigate consumer disputes from start to finish, ensuring compliance with FCRA guidelines and delivering a reliable, consumer-focused experience. Responsibilities Receive, review, and resolve consumer disputes related to tenant screening application results with accuracy and professionalism Process all dispute activities in compliance with FCRA regulations, Yardi Resident Screening guidelines, and required time frames Communicate clearly with consumers to gather details, provide updates, and deliver investigation results Maintain thorough documentation of all steps taken throughout the dispute resolution process Skills Bachelor's degree or equivalent combination of education and experience One to two (1-2) years of experience in a legal or regulatory compliance position Knowledge of the Fair Credit Reporting Act or other consumer rights processes Knowledge of credit reports and civil and criminal record terminology Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment Excellent attention to detail with a high degree of accuracy Strong organizational skills Accountability and follow-through skills Ability to adjust to new processes and procedures Excellent oral and written communication skills Proficiency in Microsoft Office Suite Professional phone demeanor skills Experience working as a paralegal Experience using a customer relationship management (“CRM”) or sales database system Benefits 100% paid employee medical premiums Company profit-sharing plan Flexible work arrangements Company Overview Yardi Systems is an IT company that provides end-to-end property and investment management software and services to the real estate sector. It was founded in 1984, and is headquartered in Ottawa, Ontario, CAN, with a workforce of 10001+ employees. Its website is