Consumer Collections Coordinator

Enterprise Mobility is a privately held company that manages a diverse fleet of vehicles and is seeking a Consumer Collections Coordinator. The role involves pursuing balances owed from individual customers on rental transactions, conducting account analysis, and providing support for departmental activities. Responsibilities Review reservations, rentals, credit card authorizations and charges in rental transaction systems as well as various reporting databases and sources to determine validity of rental charges and identify discrepancies Conduct professional interactions with customers via multiple communication channels to resolve balances owed, escalating disputed balances to the appropriate contact or to immediate supervisor Activate or deactivate 'Do Not Rent' requests Organize and maintain a portfolio of accounts to optimize efficiency with collection efforts and ensure daily and monthly matrix goals and requirements are met Request and file special reports and/or documentation to assist in escalated research of accounts Resolve email requests received from customers, customer service and or other departments daily Research various rental system and reporting databases to verify balances owed and ensure billing accuracy Process payments and adjustments to resolve balances Ensure all customer credit card information is secure and that all processes comply with data protection standards for customer credit card information Research credit card charges Prepare and submit write-offs for negotiated account balances, as needed Document interactions, maintaining clear, concise and accurate notes in applicable rental and financial systems Stay up-to-date on all major credit card acceptance guidelines, industry chargeback rules and regulations and maintain awareness of the Fair Debt Collection Practices Act (FDCPA) Skills Must have 1 year collections and /or customer service experience using a computer on a daily basis required Apart from religious observations, must be able to work Monday-Friday 40 hours/ work week Must be willing to accept starting pay of $18.03/hour Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future 2 years of call center experience preferred Intermediate in Excel Benefits Paid Time Off, starting with 12 days off per year Health, Dental, Vision insurance; Life Insurance; Prescription coverage Employee discounts on car rentals, car purchases and much more! 401(k) retirement plan with company match and profit sharing Company Overview At Enterprise Mobility™ we are paving a new way forward by creating better experiences for how we move. It was founded in 1957, and is headquartered in St Louis, Missouri, USA, with a workforce of 10001+ employees. Its website is