Consultant - Functional

Description:
• Responsible for gathering and identifying customer business requirements from users, customers, and other stakeholders.
• This includes creating, maintaining business requirement documents, use cases (including edge cases), and process diagrams.
• Help facilitate client workshops either onsite or remotely demonstrating understanding in best practices during the implementation of Workforce Management Software
• Help manage customer expectations with relevant communication during key stages of the project lifecycle
• Gather customer-specific product needs by completing the standard product questionnaires with valid information and communicate information to WFS project teams
• Escalate out of scope requirements and delays to the Project Manager
• Provide status updates to Project Manager, customers, and stakeholders on project status
• Maintain requirements and keep record of important project artifacts in designated project repository
• Organize multiple tasks and... prioritize as needed to meet deadlines
• Attend and participate in team meetings
• Follow process and continuously improve skills by following procedures and processes established by the Functional Consultant Competency Team Leaders
• Estimate work effort with accuracy
• Partner with all WFS internal teams during project phases to ensure a successful customer implementation
• Assist customers with software testing along with roll out and go-live activities such as data loads and system initialization
• Learn and mentor others regarding the aspects of labor laws and how they impact employers and their employees
• Deliver web-based and on-site customer solution training workshops
• Investigate potential Workforce Suite Product project implementation quality issues reported during customer testing phases, including tracking and reporting trending defects
• Attend training courses and undertake self-learning as required to further develop the skills and knowledge necessary for continued success
• Maintain WFS Product Suite certifications required
• Able to consider the customer needs in the development of strategic plans
• Troubleshoot issues and escalate problems to appropriate technical experts
• Track billable and non-billable project hours
• Help mentor other team members
• Understands various project management methodologies

Requirements:
• 2 years+ experience working in HR/Payroll/HRIS/Business/Systems Analysis or Quality Assurance
• Knowledge in generating process documentation
• Strong written and verbal communication skills including technical writing skills
• Entrepreneurial mindset required, as the role needs capability of rapidly shifting focus and responding to ever-changing conditions
• Familiarity with or background in HR, Payroll, or Workforce Management preferred
• Familiar with aspects of labor laws and how they impact employers and their employees preferred
• Experience implementing/full life cycle packaged software system preferred

Benefits:
• Flexible Hours / Work from Home Policy
• Pension
• Performance Bonus
• 25 days holiday plus birthday
• Career Development and Training – Be the CEO of your career!
• Company paid LinkedIn Learning subscription.
• Diversity, Equity, and Inclusion Initiatives including committees such as: Women for Inclusion Age: Unity Beyond Years Racial Equality/Discrimination Mental and Physical Ability WorkForce Pride Network Global Perspectives Band of Veterans
• Health and Wellness / Gym Reimbursement
• Private Health Insurance
• Parental Leave
• Employee Assistance Program
• Shopping discounts
• Community Outreach Programs and Charitable Support

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