Concentrix - Customer Support Representative (Remote)

This is a work at home position. We will provide the equipment required for the job, should you qualify. The Customer Service Representative - may perform some/all of the following tasks:

• Answers inquiries by clarifying desired information; researching, locating, and providing information...

• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

• Fulfills requests by clarifying desired information; completing transactions; forwarding requests

• Maintains call center database by entering information and document customer interaction

• Updates job knowledge by participating in educational opportunities and knowledge management

• Answers inquiries by clarifying desired information; researching, locating, and providing information.

• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

• Maintains call center database by entering information and document customer interaction.

• Updates job knowledge by participating in educational opportunities and knowledge management.

• Develops appropriate reporting requirements by supervisor or manager

• Handles Subject Matter Expert inquiries and assist other team members

• Assists in the training of new-hires and assist in quality assurance activities
• **We are not able to hire residents in the following states: Alaska, California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Montana, New Jersey, New York, Oregon, Virginia, Washington DC, or Washington

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