Compliance Lead, Complaints
Current is a leading consumer fintech platform transforming financial access for everyday Americans with over five million members. We provide access to financial solutions that seamlessly work together to solve the needs of our members and enable all Americans to build better financial futures. Based in NYC, our results-driven environment drives us to build better products, grow faster and empower everyone on our team to have an impact on our business and mission to improve financial outcomes.
ABOUT THE ROLE
We are looking for a Consumer Compliance Lead (Complaints) to join our growing team. You will be an individual contributor, with an immediate focus on the regulatory complaints response process and related reporting. You may also have the opportunity to contribute to special consumer compliance projects as needed.
RESPONSIBILITIES
Our Consumer Compliance team promotes Current’s adherence to consumer protection laws, regulations, rules, and standards when interacting with the public and our customers. As a consumer compliance analyst, you may contribute to this important work in many ways.
• Regulatory Complaint Response:
• Analyze communications of dissatisfaction from our customers to identify potential regulatory risk; research individual cases
• Carefully and efficiently draft detailed and accurate formal written responses to customers, bank partners, and regulators
• Work in collaboration with other team members to escalate issues and create actionable reporting
• Provide day-to-day leadership and oversight of one or more Complaints Analysts, including quality review, coaching, and escalation support.
• Own team-level complaint handling outcomes by ensuring timely, consistent, and regulator-ready investigations and responses across assigned complaint types.
• Special Projects: Current Compliance moves fast, and our risks and priorities are constantly in flux as our business evolves. That means everyone on our team is regularly asked to pitch in and take on additional projects that may be a departure from prior day-to-day responsibilities.
ABOUT YOU
• You have at least four (4) years of relevant experience.
• You have demonstrated experience managing or formally leading one or more team members, including performance oversight, coaching, and workflow prioritization.
• You love research; you are a great writer; you are great with data; you are fanatically detail-oriented; you hold yourself to the highest standards in everything you do; you are excited to learn new subject matter and new technologies; you are flexible and collaborative; you embrace change; you want to be part of a team of high performers that works closely together to excel.
• You are looking for an opportunity for professional growth in a role that will allow you to learn our business and collaborate broadly across a dynamic and innovative company.
• Bonus:
• You have worked at a fintech or bank, or in law or consulting.
• You are familiar with consumer finance regulations (such as Reg E and Reg Z) and investigations.
This role has a base salary range of $95,000 - $130,000. Compensation is determined based on experience, skill level, and qualifications, which are assessed during the interview process. Current offers a competitive total rewards package which includes base salary, equity, and comprehensive benefits.
BENEFITS
• Competitive salary
• Meaningful equity in the form of stock options
• 401(k) plan
• Discretionary performance bonus program
• Biannual performance reviews
• Medical, Dental and Vision premiums covered at 100% for you and your dependents
• Flexible time off and paid holidays
• Generous parental leave policy
• Commuter benefits
• Fitness benefits
• Healthcare and Dependent care FSA benefit
• Employee Assistance Programs focused on mental health
• Healthcare advocacy program for all employees
• Access to mental health apps
• Team building activities
• Our modern Chelsea-based office with open floor plan, stocked kitchen, and catered lunches
ABOUT THE ROLE
We are looking for a Consumer Compliance Lead (Complaints) to join our growing team. You will be an individual contributor, with an immediate focus on the regulatory complaints response process and related reporting. You may also have the opportunity to contribute to special consumer compliance projects as needed.
RESPONSIBILITIES
Our Consumer Compliance team promotes Current’s adherence to consumer protection laws, regulations, rules, and standards when interacting with the public and our customers. As a consumer compliance analyst, you may contribute to this important work in many ways.
• Regulatory Complaint Response:
• Analyze communications of dissatisfaction from our customers to identify potential regulatory risk; research individual cases
• Carefully and efficiently draft detailed and accurate formal written responses to customers, bank partners, and regulators
• Work in collaboration with other team members to escalate issues and create actionable reporting
• Provide day-to-day leadership and oversight of one or more Complaints Analysts, including quality review, coaching, and escalation support.
• Own team-level complaint handling outcomes by ensuring timely, consistent, and regulator-ready investigations and responses across assigned complaint types.
• Special Projects: Current Compliance moves fast, and our risks and priorities are constantly in flux as our business evolves. That means everyone on our team is regularly asked to pitch in and take on additional projects that may be a departure from prior day-to-day responsibilities.
ABOUT YOU
• You have at least four (4) years of relevant experience.
• You have demonstrated experience managing or formally leading one or more team members, including performance oversight, coaching, and workflow prioritization.
• You love research; you are a great writer; you are great with data; you are fanatically detail-oriented; you hold yourself to the highest standards in everything you do; you are excited to learn new subject matter and new technologies; you are flexible and collaborative; you embrace change; you want to be part of a team of high performers that works closely together to excel.
• You are looking for an opportunity for professional growth in a role that will allow you to learn our business and collaborate broadly across a dynamic and innovative company.
• Bonus:
• You have worked at a fintech or bank, or in law or consulting.
• You are familiar with consumer finance regulations (such as Reg E and Reg Z) and investigations.
This role has a base salary range of $95,000 - $130,000. Compensation is determined based on experience, skill level, and qualifications, which are assessed during the interview process. Current offers a competitive total rewards package which includes base salary, equity, and comprehensive benefits.
BENEFITS
• Competitive salary
• Meaningful equity in the form of stock options
• 401(k) plan
• Discretionary performance bonus program
• Biannual performance reviews
• Medical, Dental and Vision premiums covered at 100% for you and your dependents
• Flexible time off and paid holidays
• Generous parental leave policy
• Commuter benefits
• Fitness benefits
• Healthcare and Dependent care FSA benefit
• Employee Assistance Programs focused on mental health
• Healthcare advocacy program for all employees
• Access to mental health apps
• Team building activities
• Our modern Chelsea-based office with open floor plan, stocked kitchen, and catered lunches