Compliance Call Monitor

About the position Americor is seeking a Compliance Call Monitor to join our remote team. As a Compliance Call Monitor, you will audit calls in accordance with strict guidelines and procedures to ensure that all compliance and regulatory requirements are met. You will communicate relevant feedback to management to continually enhance the customer experience. Responsibilities • Monitor 2-4 lines of business. • Higher Targets - Regularly exceeding minimal targets by 5%. • Daily call monitoring per the predefined sampling criteria. • Analyze quality of calls by focusing on regulatory requirements, sales and service procedures, accuracy of information given and collected, and delivering on Americor’s Customer Experience standards. • Communicate findings with relevant managers and team members. • Other activities as assigned. Requirements • Minimum of 6 months of call monitoring experience. • High school diploma or equivalent required. • Exceptional listening and analytical skills. • Strong knowledge of call center processes, procedures, and techniques. • Great attention to detail, with the ability to effectively apply policies and procedures to various situations. • Superior time management, multitasking, and organizational skills with the ability to meet strict deadlines. Nice-to-haves • Bachelor's degree preferred. Benefits • Ongoing training and development • Opportunity for career advancement • Medical • Dental • Vision • Company Paid Group Life / AD&D Insurance • Paid Holidays, and 2 Floating Holiday Days to use at will • Paid Time Off • Flexible Spending/HSA • Employee Assistance Program (EAP) • 401(k) match • Referral Program Apply tot his job

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