Complex Claims Specialist-Construction Defect; Remote
Position: Complex Claims Specialist-Construction Defect (Remote)
Location: Branchville
About Us
At Selective, we don't just insure uniquely, we employ uniqueness.
Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work in 2025 for the sixth consecutive year.
Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.
Overview
Selective Insurance is seeking a Construction Defect Complex Claim Adjuster for this remote position.
The purpose of this position is to provide direct handling of the company's most complex and challenging construction defect claims within our Standard Lines team, which will include, but not be limited to,
large(r) exposure subcontractors and/or general contractors
. Responsibilities of this position include coverage analysis, risk transfer, investigation, evaluation, negotiation, and disposition of assigned claims. The candidate must possess strong litigation management skills to actively manage litigation activities, budgets and claim outcomes while considering the overall impact to the customer and company. The individual in this position must process claims within company policies, procedures, and within individual's prescribed authority while providing exceptional customer experience and high standards of performance.
This individual must be strategic in directing litigation to a positive cost-effective resolution and must be highly organized to track and control large loss exposures. Job duties will include, but not be limited to, communication and collaboration with key internal and external stakeholders, training, development and mentoring of less experienced personnel involved with construction defect claims. The position may require travel to mediations, arbitrations, settlement conferences, trials, or other proceedings.
The individual must execute all job duties and responsibilities in compliance with applicable legal and regulatory requirements, including possessing proper licensure in the states that Selective works within.
Responsibilities
• Effectively evaluate and identify coverage issues for named insureds facing claims for construction defects. Elevate coverage issues as appropriate to management.
• Investigate claims through telephone, written correspondence, and/or personal contact with claimants, attorneys, insureds, brokers, and others having pertinent information.
• Identify and enforce risk transfer opportunities to co-carriers of the named insured and for carriers of subcontractors with contractual indemnity and additional insured obligations, as applicable.
• Effectively communicate task and fee/cost expectations with vendors and attorneys and enforce compliance with those expectations.
• Timely analyze information to evaluate and determine the extent of loss, taking into consideration covered v. uncovered damages, liability, risk transfer, time on risk and litigation costs.
• Effectively evaluate, negotiate, and resolve claims within delegated authority.
• Provide required reports to claims, underwriting, reinsurance and actuarial on significant exposure cases.
• Report on all cases going to trial on a timely basis and attend portions of trials when warranted or requested by management.
• Ensure proper referrals and timely updates to appropriate Reinsurer(s).
• Communicate with all levels of management, when appropriate.
• Must have a valid driver's license.
Qualifications
Knowledge and Requirements
• Superior communication and strategic negotiation and claim disposition skills along with proven problem-solving skills.
• Proficient in analyzing coverage and drafting coverage letters.
• Ability and willingness to delineate cost expectations to vendors and outside counsel and enforce compliance is an absolute requirement.
• Excellent presentation skills.
• Ability to work independently in a paperless environment.
• Eagerness to participate and collaborate in team meetings, both online and in person to share experience and foster continuous improvement for better claim outcomes.
• Ability to compose professional and accurate correspondence, including reservation of rights and disclaimer letters.
• Proficiency with standard business-related software (including Microsoft Outlook, Excel, and PowerPoint).
• Multi‑State licensing required.
Education and Experience
• 10+ years overall claim experience with 8+ years with handling large construction defect claims that involve complex coverage analysis and significant large loss evaluations preferred.
• College degree…
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Location: Branchville
About Us
At Selective, we don't just insure uniquely, we employ uniqueness.
Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work in 2025 for the sixth consecutive year.
Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.
Overview
Selective Insurance is seeking a Construction Defect Complex Claim Adjuster for this remote position.
The purpose of this position is to provide direct handling of the company's most complex and challenging construction defect claims within our Standard Lines team, which will include, but not be limited to,
large(r) exposure subcontractors and/or general contractors
. Responsibilities of this position include coverage analysis, risk transfer, investigation, evaluation, negotiation, and disposition of assigned claims. The candidate must possess strong litigation management skills to actively manage litigation activities, budgets and claim outcomes while considering the overall impact to the customer and company. The individual in this position must process claims within company policies, procedures, and within individual's prescribed authority while providing exceptional customer experience and high standards of performance.
This individual must be strategic in directing litigation to a positive cost-effective resolution and must be highly organized to track and control large loss exposures. Job duties will include, but not be limited to, communication and collaboration with key internal and external stakeholders, training, development and mentoring of less experienced personnel involved with construction defect claims. The position may require travel to mediations, arbitrations, settlement conferences, trials, or other proceedings.
The individual must execute all job duties and responsibilities in compliance with applicable legal and regulatory requirements, including possessing proper licensure in the states that Selective works within.
Responsibilities
• Effectively evaluate and identify coverage issues for named insureds facing claims for construction defects. Elevate coverage issues as appropriate to management.
• Investigate claims through telephone, written correspondence, and/or personal contact with claimants, attorneys, insureds, brokers, and others having pertinent information.
• Identify and enforce risk transfer opportunities to co-carriers of the named insured and for carriers of subcontractors with contractual indemnity and additional insured obligations, as applicable.
• Effectively communicate task and fee/cost expectations with vendors and attorneys and enforce compliance with those expectations.
• Timely analyze information to evaluate and determine the extent of loss, taking into consideration covered v. uncovered damages, liability, risk transfer, time on risk and litigation costs.
• Effectively evaluate, negotiate, and resolve claims within delegated authority.
• Provide required reports to claims, underwriting, reinsurance and actuarial on significant exposure cases.
• Report on all cases going to trial on a timely basis and attend portions of trials when warranted or requested by management.
• Ensure proper referrals and timely updates to appropriate Reinsurer(s).
• Communicate with all levels of management, when appropriate.
• Must have a valid driver's license.
Qualifications
Knowledge and Requirements
• Superior communication and strategic negotiation and claim disposition skills along with proven problem-solving skills.
• Proficient in analyzing coverage and drafting coverage letters.
• Ability and willingness to delineate cost expectations to vendors and outside counsel and enforce compliance is an absolute requirement.
• Excellent presentation skills.
• Ability to work independently in a paperless environment.
• Eagerness to participate and collaborate in team meetings, both online and in person to share experience and foster continuous improvement for better claim outcomes.
• Ability to compose professional and accurate correspondence, including reservation of rights and disclaimer letters.
• Proficiency with standard business-related software (including Microsoft Outlook, Excel, and PowerPoint).
• Multi‑State licensing required.
Education and Experience
• 10+ years overall claim experience with 8+ years with handling large construction defect claims that involve complex coverage analysis and significant large loss evaluations preferred.
• College degree…
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