Complex Care Coordinator, Patient Navigator, Danvers
About the position
The Complex Care Coordinator is responsible for working closely with patients, families, and healthcare providers to ensure a seamless and patient-centered care experience by assisting with navigating the complexities of the healthcare system, coordinating resources, and providing support to improve patient outcomes - This position is onsite 3-4x weekly and a majority of the duties include telephone contact with patients, some weeks are very limited in person contact. - The Complex Care Coordinator Patient Navigator provides non clinical support to the clinical team- getting transportation arranged, durable medical equipment, etc.
Responsibilities
• Advocate for patients and their families, ensuring their needs and preferences are considered in the care planning process.
• Serve as a liaison between patients, healthcare providers, and other relevant stakeholders.
• Collaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, and follow-up plans.
• Assist patients in understanding and adhering to their care plans.
• Identify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services.
• Educate patients and their families about their medical conditions, treatment options, and self-care strategies.
• Ensure that patients are informed and empowered to actively participate in their healthcare decisions.
• Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals.
Requirements
• Bachelor's Degree Clinical Social Work required or Bachelor's Degree Healthcare Management required or Bachelor's Degree Related Field of Study required
• Social work, case management or related field preferably in a clinical setting 1-2 years preferred
• Strong knowledge of healthcare resources, community services, and patient advocacy.
• Excellent communication and interpersonal skills.
• Exceptional phone skills
• Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences.
• Exceptional organizational and time management skills.
• Familiarity with electronic health records and case management software.
Apply tot his job
Apply To this Job
The Complex Care Coordinator is responsible for working closely with patients, families, and healthcare providers to ensure a seamless and patient-centered care experience by assisting with navigating the complexities of the healthcare system, coordinating resources, and providing support to improve patient outcomes - This position is onsite 3-4x weekly and a majority of the duties include telephone contact with patients, some weeks are very limited in person contact. - The Complex Care Coordinator Patient Navigator provides non clinical support to the clinical team- getting transportation arranged, durable medical equipment, etc.
Responsibilities
• Advocate for patients and their families, ensuring their needs and preferences are considered in the care planning process.
• Serve as a liaison between patients, healthcare providers, and other relevant stakeholders.
• Collaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, and follow-up plans.
• Assist patients in understanding and adhering to their care plans.
• Identify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services.
• Educate patients and their families about their medical conditions, treatment options, and self-care strategies.
• Ensure that patients are informed and empowered to actively participate in their healthcare decisions.
• Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals.
Requirements
• Bachelor's Degree Clinical Social Work required or Bachelor's Degree Healthcare Management required or Bachelor's Degree Related Field of Study required
• Social work, case management or related field preferably in a clinical setting 1-2 years preferred
• Strong knowledge of healthcare resources, community services, and patient advocacy.
• Excellent communication and interpersonal skills.
• Exceptional phone skills
• Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences.
• Exceptional organizational and time management skills.
• Familiarity with electronic health records and case management software.
Apply tot his job
Apply To this Job