Complementary Products Coordinator
About Us
Company Overview
Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across United States and Canada. In conjunction with Unified Door & Hardware Group (UDHG), a premier provider of commercial door, frame, and hardware solutions, FBM supports a broad range of construction and architectural projects nationwide.
Together, FBM and UDHG’s 8,000+ Team Members are committed to operational excellence, innovation, and employee development. By combining scale, specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse markets. As the organization continues to grow and evolve following the recent acquisition by Lowe’s, we are investing in strong, forward-thinking talent to support our long-term success.
Overview
Position Overview
The Complementary Products Coordinator is responsible for managing and coordinating all phases of assigned customer projects from order entry through delivery and project completion. Serving as a critical liaison between customers, sales, operations, purchasing, vendors, and transportation teams, this role ensures projects are executed accurately, efficiently, and in accordance with customer requirements.
This position requires strong analytical and organizational skills, sound business judgment, and the ability to independently manage multiple projects in a fast-paced building products distribution environment. The Project Manager plays a key role in supporting sales growth, customer satisfaction, profitability, and operational efficiency.
Responsibilities and Qualifications
Key Responsibilities
Project Management & Order Execution
Manage assigned customer projects from initial order placement through final delivery and completion
Review, validate, and process purchase orders to ensure accuracy, completeness, and compliance with project requirements
Coordinate special orders with vendors, purchasing teams, and branch personnel
Oversee order entry, ticket generation, job costing, and project tracking within company systems
Monitor project schedules, milestones, and deadlines while proactively addressing delays, discrepancies, and project challenges
Maintain ownership of project execution to ensure customer expectations and company objectives are met
Pricing & Financial Management
Apply established pricing structures, contract terms, and margin objectives in accordance with company guidelines
Evaluate pricing exceptions and recommend adjustments that support profitability and customer retention
Review and resolve billing discrepancies, credits, adjustments, and invoicing concerns
Analyze project costs and financial impacts to support informed business decisions
Customer & Vendor Relationship Management
Serve as the primary point of contact for assigned customers and projects
Develop and maintain strong customer relationships through proactive communication and responsive service
Communicate order status, delivery schedules, product availability, and issue resolution updates to customers
Coordinate with manufacturers and vendors to confirm specifications, lead times, inventory availability, and production schedules
Resolve customer concerns and project issues in a timely and professional manner
Logistics, Delivery Coordination & Project Documentation
Coordinate shipments and delivery schedules with operations and transportation teams
Align delivery timing with customer jobsite requirements and project schedules
Anticipate and resolve logistical challenges while minimizing disruptions to customers and operations
Monitor project deliveries to ensure timely and accurate fulfillment
Prepare, review, and process submittals to ensure compliance with project specifications and customer requirements
Coordinate sample requests and customer approvals
Communicate approved product selections and specifications to manufacturers to initiate production
Maintain complete and organized project documentation, including approvals, correspondence, specifications, and project records
CRM & Reporting
Maintain accurate and current project information within CRM and business management systems
Track project progress, milestones, and completion status
Generate project reports, forecasts, and updates for sales leadership and management teams
Provide project insights and recommendations that support sales planning and operational effectiveness
Cross-Functional Collaboration
Partner with outside sales, operations, purchasing, accounting, and branch leadership teams to ensure successful project execution
Support District Sales Managers by providing project updates, forecasting information, and issue resolution recommendations
Contribute to process improvements that enhance customer service, operational efficiency, and project performance
Additional Responsibilities & Miscellaneous
Perform other duties as assigned to support Sales and corporate objectives
Qualifications
High school diploma or equivalent required; associate or bachelor’s degree preferred
Minimum of 3 years of project management, sales support, customer service, construction materials, distribution, or related industry experience
Strong understanding of order management, pricing, logistics, and customer relationship management
Experience working with ERP, CRM, and project management systems
Proficiency in Microsoft Office Suite, including Excel, Outlook, and Word
Ability to analyze information, solve problems, and make sound business decisions
Excellent communication, organizational, and interpersonal skills
Key Competencies
Project management and coordination
Critical thinking and decision making
Customer relationship management
Financial and business acumen
Time management and prioritization
Attention to detail and accuracy
Problem solving and conflict resolution
Collaboration and teamwork
Physical Requirements
Primarily office-based work involving extended periods of sitting, computer use, and telephone communication
Frequent use of hands and fingers for keyboarding and data entry
Occasional standing, walking, bending, and lifting of materials up to 25 pounds
Ability to travel occasionally to customer locations, branch facilities, and meetings as business needs require
Compensation and Benefits
Reports ToVP of Complementary Product
CompensationThe listed pay range reflects the expected base rate for this position. Within the range, individual pay may vary based on experience, qualifications, and work location within state. This is a full-time position with competitive pay and benefits.
BenefitsAt FBM, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:
Medical, Dental and Vision plans with leading national providers
Health Savings Account (HSA) / Flexible Spending Account (FSA)
Company Provided Basic Life and Accident Death & Dismemberment (AD&D)
Voluntary Life and Accidental Death & Dismemberment (AD&D)
Critical illness, Hospital Indemnity, Accident Coverage
Legal Insurance Plan
Paid Time Off (PTO) & Paid Company Holidays
401(k) plan with generous company match
Statements
Equal Opportunity EmployerFoundation Building Materials is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all individuals. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are made without regard to race, color, religion, sex, pregnancy (including childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed, please contact Human Resources at [email protected].
Posting PeriodThis job will be posted for at least 5 days, starting on the initial post date reflected above.
Salary Range
Min: USD $36.00/Hr., Max: USD $36.00/Hr.
Company Overview
Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across United States and Canada. In conjunction with Unified Door & Hardware Group (UDHG), a premier provider of commercial door, frame, and hardware solutions, FBM supports a broad range of construction and architectural projects nationwide.
Together, FBM and UDHG’s 8,000+ Team Members are committed to operational excellence, innovation, and employee development. By combining scale, specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse markets. As the organization continues to grow and evolve following the recent acquisition by Lowe’s, we are investing in strong, forward-thinking talent to support our long-term success.
Overview
Position Overview
The Complementary Products Coordinator is responsible for managing and coordinating all phases of assigned customer projects from order entry through delivery and project completion. Serving as a critical liaison between customers, sales, operations, purchasing, vendors, and transportation teams, this role ensures projects are executed accurately, efficiently, and in accordance with customer requirements.
This position requires strong analytical and organizational skills, sound business judgment, and the ability to independently manage multiple projects in a fast-paced building products distribution environment. The Project Manager plays a key role in supporting sales growth, customer satisfaction, profitability, and operational efficiency.
Responsibilities and Qualifications
Key Responsibilities
Project Management & Order Execution
Manage assigned customer projects from initial order placement through final delivery and completion
Review, validate, and process purchase orders to ensure accuracy, completeness, and compliance with project requirements
Coordinate special orders with vendors, purchasing teams, and branch personnel
Oversee order entry, ticket generation, job costing, and project tracking within company systems
Monitor project schedules, milestones, and deadlines while proactively addressing delays, discrepancies, and project challenges
Maintain ownership of project execution to ensure customer expectations and company objectives are met
Pricing & Financial Management
Apply established pricing structures, contract terms, and margin objectives in accordance with company guidelines
Evaluate pricing exceptions and recommend adjustments that support profitability and customer retention
Review and resolve billing discrepancies, credits, adjustments, and invoicing concerns
Analyze project costs and financial impacts to support informed business decisions
Customer & Vendor Relationship Management
Serve as the primary point of contact for assigned customers and projects
Develop and maintain strong customer relationships through proactive communication and responsive service
Communicate order status, delivery schedules, product availability, and issue resolution updates to customers
Coordinate with manufacturers and vendors to confirm specifications, lead times, inventory availability, and production schedules
Resolve customer concerns and project issues in a timely and professional manner
Logistics, Delivery Coordination & Project Documentation
Coordinate shipments and delivery schedules with operations and transportation teams
Align delivery timing with customer jobsite requirements and project schedules
Anticipate and resolve logistical challenges while minimizing disruptions to customers and operations
Monitor project deliveries to ensure timely and accurate fulfillment
Prepare, review, and process submittals to ensure compliance with project specifications and customer requirements
Coordinate sample requests and customer approvals
Communicate approved product selections and specifications to manufacturers to initiate production
Maintain complete and organized project documentation, including approvals, correspondence, specifications, and project records
CRM & Reporting
Maintain accurate and current project information within CRM and business management systems
Track project progress, milestones, and completion status
Generate project reports, forecasts, and updates for sales leadership and management teams
Provide project insights and recommendations that support sales planning and operational effectiveness
Cross-Functional Collaboration
Partner with outside sales, operations, purchasing, accounting, and branch leadership teams to ensure successful project execution
Support District Sales Managers by providing project updates, forecasting information, and issue resolution recommendations
Contribute to process improvements that enhance customer service, operational efficiency, and project performance
Additional Responsibilities & Miscellaneous
Perform other duties as assigned to support Sales and corporate objectives
Qualifications
High school diploma or equivalent required; associate or bachelor’s degree preferred
Minimum of 3 years of project management, sales support, customer service, construction materials, distribution, or related industry experience
Strong understanding of order management, pricing, logistics, and customer relationship management
Experience working with ERP, CRM, and project management systems
Proficiency in Microsoft Office Suite, including Excel, Outlook, and Word
Ability to analyze information, solve problems, and make sound business decisions
Excellent communication, organizational, and interpersonal skills
Key Competencies
Project management and coordination
Critical thinking and decision making
Customer relationship management
Financial and business acumen
Time management and prioritization
Attention to detail and accuracy
Problem solving and conflict resolution
Collaboration and teamwork
Physical Requirements
Primarily office-based work involving extended periods of sitting, computer use, and telephone communication
Frequent use of hands and fingers for keyboarding and data entry
Occasional standing, walking, bending, and lifting of materials up to 25 pounds
Ability to travel occasionally to customer locations, branch facilities, and meetings as business needs require
Compensation and Benefits
Reports ToVP of Complementary Product
CompensationThe listed pay range reflects the expected base rate for this position. Within the range, individual pay may vary based on experience, qualifications, and work location within state. This is a full-time position with competitive pay and benefits.
BenefitsAt FBM, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:
Medical, Dental and Vision plans with leading national providers
Health Savings Account (HSA) / Flexible Spending Account (FSA)
Company Provided Basic Life and Accident Death & Dismemberment (AD&D)
Voluntary Life and Accidental Death & Dismemberment (AD&D)
Critical illness, Hospital Indemnity, Accident Coverage
Legal Insurance Plan
Paid Time Off (PTO) & Paid Company Holidays
401(k) plan with generous company match
Statements
Equal Opportunity EmployerFoundation Building Materials is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all individuals. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are made without regard to race, color, religion, sex, pregnancy (including childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed, please contact Human Resources at [email protected].
Posting PeriodThis job will be posted for at least 5 days, starting on the initial post date reflected above.
Salary Range
Min: USD $36.00/Hr., Max: USD $36.00/Hr.